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The Watercooler
My paranoid head -- never jump to conclusions...
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<blockquote data-quote="Andy" data-source="post: 314193" data-attributes="member: 5096"><p>Oh, I know exactly what you are going through. See my post in Parent E. regarding getting a neighbor girl in trouble because I jumped to conclusions over a rumor the girl started.</p><p> </p><p>At work my job involves making lots of phone calls. Some people I hesitate calling because they always seem angry. It is an effort to hold my breath and share info I need to in a professional manner without getting defensive sometimes. I force myself to look at the information and not listen to the person's tone. They can be frustrated and their voice is coming across in a way they don't like to sound either. I tell myself they are frustated at the situation, not at me. A lot of times my reply will start with, "This is frustrating to both of us ......." type reply. It lets them know that yes, this is a challenging situation but we can work it out as a team.</p></blockquote><p></p>
[QUOTE="Andy, post: 314193, member: 5096"] Oh, I know exactly what you are going through. See my post in Parent E. regarding getting a neighbor girl in trouble because I jumped to conclusions over a rumor the girl started. At work my job involves making lots of phone calls. Some people I hesitate calling because they always seem angry. It is an effort to hold my breath and share info I need to in a professional manner without getting defensive sometimes. I force myself to look at the information and not listen to the person's tone. They can be frustrated and their voice is coming across in a way they don't like to sound either. I tell myself they are frustated at the situation, not at me. A lot of times my reply will start with, "This is frustrating to both of us ......." type reply. It lets them know that yes, this is a challenging situation but we can work it out as a team. [/QUOTE]
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My paranoid head -- never jump to conclusions...
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