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The Watercooler
Rug cleaning "good" update...lady power!
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<blockquote data-quote="Nomad" data-source="post: 165622"><p>gcv....Good slogan! LOL!</p><p>4sum...I agree! I often speak up when I'm not satisfied, but many times it is a judgment call. Sadly it seems that service is so substandard that I would be hurting myself if I let everything bother me. So, I am picking and chosing my battles. This really got to me because my request was so reasonable, because I have been with the same company for a very long time and because the manager was rude to me. It was a doube-triple whammy. The corporate guy agreed (although I suppose this is his job to agree by the time it gets to him). </p><p> </p><p>husband is amazed that if you add up the money and services that they agreed to give me, they are really losing out big time on this deal.</p><p> </p><p>husband also mentioned something that has stuck with me....he said it greatly concerned him how upset the workers were when they came to our home. They almost seemed fearful and depressed even though we were careful not to overdo it or accuse them of being the ones causing the problems. They recall coming to clean our rugs in the past and felt we had a reasonable request and even more so for a long term customer. But they kept on saying (almost with tears in their eyes) "We will get fired if we clean a different rug." When we asked if they could call someone and ask if an exception could be made, they looked as if they would faint. It was just a too extreme if you ask me.</p><p> </p><p>Perhaps some folks think that in a bad economy it is better to tighten up with- the rules. I think this is illogical. I might use that coupon if I have an emergency or perhaps right before the major holidays in Dec. However, the first thing I'm going to do is looking for ANOTHER rug cleaning company after 20 years...although I appreciate and respect that they tried to correct the situation, there is no way in ____ that they are still my first choice or would I EVER recommend them.</p></blockquote><p></p>
[QUOTE="Nomad, post: 165622"] gcv....Good slogan! LOL! 4sum...I agree! I often speak up when I'm not satisfied, but many times it is a judgment call. Sadly it seems that service is so substandard that I would be hurting myself if I let everything bother me. So, I am picking and chosing my battles. This really got to me because my request was so reasonable, because I have been with the same company for a very long time and because the manager was rude to me. It was a doube-triple whammy. The corporate guy agreed (although I suppose this is his job to agree by the time it gets to him). husband is amazed that if you add up the money and services that they agreed to give me, they are really losing out big time on this deal. husband also mentioned something that has stuck with me....he said it greatly concerned him how upset the workers were when they came to our home. They almost seemed fearful and depressed even though we were careful not to overdo it or accuse them of being the ones causing the problems. They recall coming to clean our rugs in the past and felt we had a reasonable request and even more so for a long term customer. But they kept on saying (almost with tears in their eyes) "We will get fired if we clean a different rug." When we asked if they could call someone and ask if an exception could be made, they looked as if they would faint. It was just a too extreme if you ask me. Perhaps some folks think that in a bad economy it is better to tighten up with- the rules. I think this is illogical. I might use that coupon if I have an emergency or perhaps right before the major holidays in Dec. However, the first thing I'm going to do is looking for ANOTHER rug cleaning company after 20 years...although I appreciate and respect that they tried to correct the situation, there is no way in ____ that they are still my first choice or would I EVER recommend them. [/QUOTE]
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Rug cleaning "good" update...lady power!
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