hi i emailed the hospital tonight and wrote a letter. i basically went over alot of the tactics used with-difficult child while there. also the illegal ones of them using medications with-o my knowledge etc. long story short i told them the other techniques used at other clinics copied and pasted some into the email. i told them i will not pursue this matter legally as long as i get a return email or letter stating that changes will be made with-the program so that not another child has to go thru what difficult child did.