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The Watercooler
To those savvy shoppers & used to customer service issues
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<blockquote data-quote="susiestar" data-source="post: 396854" data-attributes="member: 1233"><p>Skip the supervisor routine. Too much hassle. Look up Hoover's Online and find the corp HQ and president/CEO's contact info. You should be able to find that from the free info. Then call the CEo's office. It will help if you have the name of the person who told you it was not a problem.</p><p> </p><p>I have given up on the supervisor and his boss routine. Too much of my time invested. CEO's do NOT like to be called about issues that the reps should handle, ESP if the reps are rude. So they get these things handled fast and usually far better than a lower power person will.</p></blockquote><p></p>
[QUOTE="susiestar, post: 396854, member: 1233"] Skip the supervisor routine. Too much hassle. Look up Hoover's Online and find the corp HQ and president/CEO's contact info. You should be able to find that from the free info. Then call the CEo's office. It will help if you have the name of the person who told you it was not a problem. I have given up on the supervisor and his boss routine. Too much of my time invested. CEO's do NOT like to be called about issues that the reps should handle, ESP if the reps are rude. So they get these things handled fast and usually far better than a lower power person will. [/QUOTE]
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To those savvy shoppers & used to customer service issues
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