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The Watercooler
To those savvy shoppers & used to customer service issues
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<blockquote data-quote="Mamaof5" data-source="post: 396857"><p>*snark* they are just telling you upwards of 500 to scare you. No modem costs that, not even Bell Canada would pull that BS.</p><p></p><p>I'd write a letter stating you want everything in writing. Do you remember the receptionist's name? The name of the person you did the disconnect with? Have them pull up the records, they usually record all calls too. Ask for the recording, if they can't produce it, they can't prove it. Lay it all on them to prove their case not the other around. Make them do their jobs, leave the real estate number with customer service and tell them to go get their dang modem. I used to be an inbound\outbound CSR and if you ask for the supervisor three times within the same convo they have no choice but to give you a supervisor, same for a manager, same for district manager, same for the director of the CSR department.</p><p></p><p>If you give me the company name I bet I could find the VP\prez email for you and you can go directly to them with your problem. I had to do it with Bell Canada a few years back and I got everything I wanted and needed. Even the highest services for the lowest services pricing because of their mess ups. You can come out on top with this.</p></blockquote><p></p>
[QUOTE="Mamaof5, post: 396857"] *snark* they are just telling you upwards of 500 to scare you. No modem costs that, not even Bell Canada would pull that BS. I'd write a letter stating you want everything in writing. Do you remember the receptionist's name? The name of the person you did the disconnect with? Have them pull up the records, they usually record all calls too. Ask for the recording, if they can't produce it, they can't prove it. Lay it all on them to prove their case not the other around. Make them do their jobs, leave the real estate number with customer service and tell them to go get their dang modem. I used to be an inbound\outbound CSR and if you ask for the supervisor three times within the same convo they have no choice but to give you a supervisor, same for a manager, same for district manager, same for the director of the CSR department. If you give me the company name I bet I could find the VP\prez email for you and you can go directly to them with your problem. I had to do it with Bell Canada a few years back and I got everything I wanted and needed. Even the highest services for the lowest services pricing because of their mess ups. You can come out on top with this. [/QUOTE]
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