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Am I Reasonable on this Issue?
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<blockquote data-quote="susiestar" data-source="post: 442288" data-attributes="member: 1233"><p>I have a problem with an item I bought off of amazon.com marketplace. In the past I have been told by business owners that I am unreasonable, so I watn to know what y'all think. For the most part you are reasonable people and your opinion matters.</p><p></p><p>I searched for a large nasal pillow for husband's cpap machine. They run $20-$30 from places that only sell healthcare products. So I checked amazon and ebay, the way I usually do. I searched for the size I needed, and NOTHING in the seller's description said it wasn't that size. I figured since it came up in my search and said NOTHING about the size, though they make four different sizes, that it was the one I needed. I paid for it plus the shipping fee via paypal. In the comment section on paypal I put that I needed the LARGE size - there was NO place on amazon to put this.</p><p></p><p>It came and it is the SMALL size. They watn to charge me a restocking fee, only $1.25 but still, and another shipping fee ($5) plus have me pay to ship it back. If it isn't trackable they won't promise that they receive it. I have had other sellers say they didn't get something that they did receive (and foudn them on sellers forums bragging about this way to increase their income - which I put in their feedback so all could see it) and then refuse to send the correct product.</p><p></p><p>Given the 4 sizes available, either they plan to charge the higher price by having at least 75% of customers unsatisfied, plus and extra shipping fee, or they are idiots. Either way, I don't think I should have to pay another penny. I ahve asked for the right size, no more charges, and a return sticker that is postage paid to return this size. I am sure they will tell me I am unreasonable and that it is my fault. Just had too many companies try that.</p><p></p><p>Is it unreasonable for me to expect that they would send the right size the first time, and to expect them to fix this at no charge to me? Esp as I put the size needed on the paypal comments box? The only reason I paid with paypal was because I could put a size note there and couldn't if I used a credit card. The fee of $1.25 for restocking isn't much, but it irks me. Esp as even if I didn't put a size there the BEST probability that they would satisfy me as a customer is 25%. There are some simple calculations that put it at about 10%, but I doubt they would understand that (the number of people actually needing each size will not be evenly distributed among the 4 sizes, two will have the most demand and this lowers the probability that a certain size would be ordered. I have had too many math and stat classes, and spent WAYYYYYY too many hours over dinner conversations like this iwth a stat professor who helped create the major statistical software package for computers (SAS). So this koi gets stuck in my head. The one time he helped me with my algebra he had to go in and spend three hours with my teacher to explain it to her and she had a math degree and taught calculus! he was right, but..... WAY beyond 8th gr algebra, lol)</p><p></p><p>Anyway, am I being unrealistic or unreasonable to ask them to waive the fees and make this right?</p></blockquote><p></p>
[QUOTE="susiestar, post: 442288, member: 1233"] I have a problem with an item I bought off of amazon.com marketplace. In the past I have been told by business owners that I am unreasonable, so I watn to know what y'all think. For the most part you are reasonable people and your opinion matters. I searched for a large nasal pillow for husband's cpap machine. They run $20-$30 from places that only sell healthcare products. So I checked amazon and ebay, the way I usually do. I searched for the size I needed, and NOTHING in the seller's description said it wasn't that size. I figured since it came up in my search and said NOTHING about the size, though they make four different sizes, that it was the one I needed. I paid for it plus the shipping fee via paypal. In the comment section on paypal I put that I needed the LARGE size - there was NO place on amazon to put this. It came and it is the SMALL size. They watn to charge me a restocking fee, only $1.25 but still, and another shipping fee ($5) plus have me pay to ship it back. If it isn't trackable they won't promise that they receive it. I have had other sellers say they didn't get something that they did receive (and foudn them on sellers forums bragging about this way to increase their income - which I put in their feedback so all could see it) and then refuse to send the correct product. Given the 4 sizes available, either they plan to charge the higher price by having at least 75% of customers unsatisfied, plus and extra shipping fee, or they are idiots. Either way, I don't think I should have to pay another penny. I ahve asked for the right size, no more charges, and a return sticker that is postage paid to return this size. I am sure they will tell me I am unreasonable and that it is my fault. Just had too many companies try that. Is it unreasonable for me to expect that they would send the right size the first time, and to expect them to fix this at no charge to me? Esp as I put the size needed on the paypal comments box? The only reason I paid with paypal was because I could put a size note there and couldn't if I used a credit card. The fee of $1.25 for restocking isn't much, but it irks me. Esp as even if I didn't put a size there the BEST probability that they would satisfy me as a customer is 25%. There are some simple calculations that put it at about 10%, but I doubt they would understand that (the number of people actually needing each size will not be evenly distributed among the 4 sizes, two will have the most demand and this lowers the probability that a certain size would be ordered. I have had too many math and stat classes, and spent WAYYYYYY too many hours over dinner conversations like this iwth a stat professor who helped create the major statistical software package for computers (SAS). So this koi gets stuck in my head. The one time he helped me with my algebra he had to go in and spend three hours with my teacher to explain it to her and she had a math degree and taught calculus! he was right, but..... WAY beyond 8th gr algebra, lol) Anyway, am I being unrealistic or unreasonable to ask them to waive the fees and make this right? [/QUOTE]
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