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Am I Reasonable on this Issue?
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<blockquote data-quote="Mattsmom277" data-source="post: 442303" data-attributes="member: 4264"><p>I would tell them it is not unreasonable for the following reasons: 1) They did not provide a section for sizing therefore seeing as they offer different sizes, how on earth did they expect one to order the correct size they need? Remedy: They need to add a size selection in their add to cart section with their orders. 2) You DID use the ONLY place available to you to put information into your order regarding size. The notes section is there via paypal for a reason: To leave a note of particulars to the person you transfer money to or purchase items from. You DID that, THEY failed to read the section. 3) When providing 4 different sizes of a product while NOT providing a selection option for a actual size, it is THEIR fault that they assume a size small for any customer and then it is ridiculous to be surprised that they provided a inaccurate size. 4) It should be their cost because you DID use the only option available to provide size selection. 5) The fact that extra charges are not high is NOT the point. The point IS that you provided a order and payment with specifications as to size. THEY dropped the ball. Therefore they MUST pay the return shipping fee to get the small size returned to them, waive a restocking fee as it is THEIR negligence at reviewing your order and payment details accurately, and send you the correct item at no cost to you. 6) Paypal allows ALL customers using their service to pay for goods online, to dispute payments and you have EVERY right to request paypal retrieve your payment from this seller and then the seller is welcome to send you a prepaid shipping sticker to return their item but there is NOTHING they can do if you ask paypal for the disputed payment back. AND you are within your write to log your experience on the amazon site under their review section. 7) Their best option is rectify their order system to ensure customer satisfaction without miscommunication in the future and in your particular case, make the situation right because without customers they have no business. The customer may not always be right but in this case, you DID provide all the information and THEY dropped the ball.</p><p></p><p>I have gotten a bee in my bonnet in the past over trivial charges when I knew it was blatantly wrong to be charged a fee, so I don't think its unreasonable. The principal for one is a reason I'd stand my ground. I would let them know that IF and WHEN they make this right at their expense, you will be happy to provide a review that reflects the initial error and their responsible rectification of the problem to ensure they met high customer satisfaction standards, but IF they do not make right THEIR mistake, the other option will appear in their review section and you WILL dispute the fee to paypal to get your money back. </p><p></p><p>I am a bit peeved with a seller on the same sight. I paid to have speakers shipped from California to here in northern Ontario Canada. They arrived and the quality is NOT what was advertised. I'd be better off putting a mp3 player in a cave to echo off the walls as a means of amplification. They were NOT as described and there was NOT mention on their site, or in my order, that they could provide an alternate if short on stock or that it wouldn't be necessarily exactly as pictured on the site. They were a total waste of money and the shipping cost a considerable amount since it went clear across the country AND I paid customs fees for it entering the country. They have so far refused to respond to my contact with them regarding this shoddy item that was NOT what I ordered (but did have the same product description and number as the site, meaning they intentionally used the description on the site to decieve customers and the picture could NOT have been the product that was actually for sale. I sent another email to the seller (a company/business, not a individual seller) and told them that they have 72 hours to get back to me with a response or the paypal payment transaction will be disputed and explained as I did above to you, what I would be putting on their review section and what I'd put there if and when they rectify the situation.</p><p></p><p>That's the wonder of programs like paypal. We finally can take the actions to get our money back from shoddy sellers with shoddy practices. I'm all for you making sure this company fixes this or you get your money back. It doesn't grow on trees and I'm tired of shoddy sellers getting rich off customers when they aren't providing what the customer expected. My money is important to me as i"m sure yours is to you. Go for it!</p></blockquote><p></p>
[QUOTE="Mattsmom277, post: 442303, member: 4264"] I would tell them it is not unreasonable for the following reasons: 1) They did not provide a section for sizing therefore seeing as they offer different sizes, how on earth did they expect one to order the correct size they need? Remedy: They need to add a size selection in their add to cart section with their orders. 2) You DID use the ONLY place available to you to put information into your order regarding size. The notes section is there via paypal for a reason: To leave a note of particulars to the person you transfer money to or purchase items from. You DID that, THEY failed to read the section. 3) When providing 4 different sizes of a product while NOT providing a selection option for a actual size, it is THEIR fault that they assume a size small for any customer and then it is ridiculous to be surprised that they provided a inaccurate size. 4) It should be their cost because you DID use the only option available to provide size selection. 5) The fact that extra charges are not high is NOT the point. The point IS that you provided a order and payment with specifications as to size. THEY dropped the ball. Therefore they MUST pay the return shipping fee to get the small size returned to them, waive a restocking fee as it is THEIR negligence at reviewing your order and payment details accurately, and send you the correct item at no cost to you. 6) Paypal allows ALL customers using their service to pay for goods online, to dispute payments and you have EVERY right to request paypal retrieve your payment from this seller and then the seller is welcome to send you a prepaid shipping sticker to return their item but there is NOTHING they can do if you ask paypal for the disputed payment back. AND you are within your write to log your experience on the amazon site under their review section. 7) Their best option is rectify their order system to ensure customer satisfaction without miscommunication in the future and in your particular case, make the situation right because without customers they have no business. The customer may not always be right but in this case, you DID provide all the information and THEY dropped the ball. I have gotten a bee in my bonnet in the past over trivial charges when I knew it was blatantly wrong to be charged a fee, so I don't think its unreasonable. The principal for one is a reason I'd stand my ground. I would let them know that IF and WHEN they make this right at their expense, you will be happy to provide a review that reflects the initial error and their responsible rectification of the problem to ensure they met high customer satisfaction standards, but IF they do not make right THEIR mistake, the other option will appear in their review section and you WILL dispute the fee to paypal to get your money back. I am a bit peeved with a seller on the same sight. I paid to have speakers shipped from California to here in northern Ontario Canada. They arrived and the quality is NOT what was advertised. I'd be better off putting a mp3 player in a cave to echo off the walls as a means of amplification. They were NOT as described and there was NOT mention on their site, or in my order, that they could provide an alternate if short on stock or that it wouldn't be necessarily exactly as pictured on the site. They were a total waste of money and the shipping cost a considerable amount since it went clear across the country AND I paid customs fees for it entering the country. They have so far refused to respond to my contact with them regarding this shoddy item that was NOT what I ordered (but did have the same product description and number as the site, meaning they intentionally used the description on the site to decieve customers and the picture could NOT have been the product that was actually for sale. I sent another email to the seller (a company/business, not a individual seller) and told them that they have 72 hours to get back to me with a response or the paypal payment transaction will be disputed and explained as I did above to you, what I would be putting on their review section and what I'd put there if and when they rectify the situation. That's the wonder of programs like paypal. We finally can take the actions to get our money back from shoddy sellers with shoddy practices. I'm all for you making sure this company fixes this or you get your money back. It doesn't grow on trees and I'm tired of shoddy sellers getting rich off customers when they aren't providing what the customer expected. My money is important to me as i"m sure yours is to you. Go for it! [/QUOTE]
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