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The Watercooler
Any eBay sellers here? I have a problem.
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<blockquote data-quote="DaisyFace" data-source="post: 384989" data-attributes="member: 6546"><p>Oooohhh tough one...</p><p> </p><p>Sadly, I have had one-of-a-kind items lost in the mail...and when that happens I've taken the loss and refunded their money. Yeah, it stinks - but I figure that NOT issuing the refund will cost me ratings and future business from this customer...which could be more expensive in the long run.</p><p> </p><p>A couple of times, the customers have been very appreciative about the refund and left me good feedback - and then lo-and-behold! the items showed up in the mail weeks (sometimes months) later. The customers let me know the item finally arrived and then re-sent payment.</p><p> </p><p>Tell the person you want to wait xx number of days....and then if it still does not show - you will issue a refund (or credit if you are selling similar items). That's how I would handle it.</p></blockquote><p></p>
[QUOTE="DaisyFace, post: 384989, member: 6546"] Oooohhh tough one... Sadly, I have had one-of-a-kind items lost in the mail...and when that happens I've taken the loss and refunded their money. Yeah, it stinks - but I figure that NOT issuing the refund will cost me ratings and future business from this customer...which could be more expensive in the long run. A couple of times, the customers have been very appreciative about the refund and left me good feedback - and then lo-and-behold! the items showed up in the mail weeks (sometimes months) later. The customers let me know the item finally arrived and then re-sent payment. Tell the person you want to wait xx number of days....and then if it still does not show - you will issue a refund (or credit if you are selling similar items). That's how I would handle it. [/QUOTE]
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Any eBay sellers here? I have a problem.
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