My daughter has Value Options and although the people who you actually deal with trying to get your child in an Residential Treatment Center (RTC) are a royal pain, I never had any problem with getting claims paid. I finally wised up and my daughter's psychiatrist would handle talking them into allowing her admittance so I can't complain too much. But, if the account people are half as stupid as the the intake people, I can see your problem. Another thing that may have been in my favor is that my psychiatrists office manager is the meanest woman I've ever met! She could probably terrorize them into paying claims they didn't even owe!
Our coverage is so good through Value Options (they paid for an $18,000 a month Residential Treatment Center (RTC) for as long as my daughter needed it!) you may rethink talking the employer out of getting rid of them. Sometimes the devil you know is better than the devil you don't.
I'm sure Blue's advice is solid.
Fleurdaisy
