Fleurdaisy,
We have had so much problems with them! The office manager at my psychiatrist is a very patient woman. She called them with a question about how many units of counseling sessions they had certified, (This was after the first session) and they told her they never certified anything for my son. She's like "But I've got your letter--I'm holding right here." They didn't believe her! So she had to fax them the letter where they certified so many units for my son. And then they sent me another letter certifying the treatment again. Then, after 4 sessions, I get a bill from the doctor, and no one had ever told me the claims were being denied! ValuOptions said they don't cover what my son has, and I was like, you certified so many hours of counseling, --if you didn't cover it, why didn't you tell me after the initial evaluation? They were like "you should've gotten a letter." Um--no. I don't think so. They're just screwing around with me. Well, I'm still working with the doctor to get this all straightened out. I hope to find out for sure on Monday what's being done.
