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Apartment Etiquette?
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<blockquote data-quote="Mattsmom277" data-source="post: 572323" data-attributes="member: 4264"><p>I'm sure the actual landlord/tenant laws will differ since we are in different countries, but I am thinking the etiquette is likely the same. I agree to complain to management first, in writing. I know here, we have to put complaints formally in writing (every time) in which case management must give written complaint notice forms to the problem tenant. Here, after 3 complaints for the same problems, a landlord can begin eviction proceedings. I also know that police, here anyhow, hate hate hate to get problem noise calls for kids yelling, playing, parents yelling at kids etc. Except for the case of spousal or child abuse, police here always just tell both parties to write complaints to management and stay away from each other. They always ended up giving me heck for calling them for what they deem a "civil" matter. Frustrating as all get out, but I did it a few times when I was at wits end, in the hope that the problem neighbor would finally "get it". </p><p></p><p>I moved from my rental of seven and a half years, this past summer, due mostly to the upstairs tenants. OMG. I tell you, it was the WORST feeling living under those people. I did everything by the book, started with talking direct to them NICELY and explaining what we hear, how often and going over and above the call of duty to be understanding about the whole "kids will be kids" thing. It changed nothing. Moved on to asking management to speak to them many times, but without putting it in writing, in order to NOT lead to threats of eviction. Nothing changed except they got nasty to me and started a huge fight. The woman was pregnant and came like a crazed banshee to my door, barged her way in so that I could not shut my door, had easy child sobbing and me crying in frustration and telling her to get the BEEP out of my door so S/O could shut it because she was NOT welcome at my door in that state. Well next I knew, SHE called the police on ME (I had done the bang on the ceiling with a broom thing) and "I" got railed at by the police for having disturbed the peace and said if I ever banged on the roof again that they would arrest ME for harassment. HUH??? Well that was that. I put it in writing EVERY time to management. Unfortunately the owner did not a thing for me, which left me upset, frustrated, angry and feeling like a prisoner in our home. Thus the move this summer. I made sure to move to a rental that had only two units, with us being on top. The downstairs guy is quiet as heck, we hear nothing ever. WHEW! Funny thing, a month after we moved, the new tenants had complained so much that FINALLY owner was afraid to never keep a permanent tenant, and evicted the problem tenants. How foolish to have not just done that to keep us, who were long term good tenants. I'm glad in the end because we have a much better place to live now and I should have left BEFORE I put up with that koi for over two longggggg years. </p><p></p><p>I would put it in writing each time to management and quote any supporting local laws or lease clauses, that enforce your right to reasonable enjoyment and any noise bylaws or lease clauses. It does sound like your landlords want good tenants, so hopefully with putting it in writing each time, they will take the issue seriously and make this situation better. I also like the idea that after several written complaints, if nothing changes and management isn't taking reasonable action, requesting a move to the next available unit in the building due to the upstairs tenants. I know I would never ever ever again tolerate living that way, it felt like we lived each day under siege. We didn't even know just HOW it affected our mental health and well being until we were out of there, and then realized how much stress we felt and how it had stopped being a real home for us long before. I hope this resolves for you. Home should feel like, well, home.</p></blockquote><p></p>
[QUOTE="Mattsmom277, post: 572323, member: 4264"] I'm sure the actual landlord/tenant laws will differ since we are in different countries, but I am thinking the etiquette is likely the same. I agree to complain to management first, in writing. I know here, we have to put complaints formally in writing (every time) in which case management must give written complaint notice forms to the problem tenant. Here, after 3 complaints for the same problems, a landlord can begin eviction proceedings. I also know that police, here anyhow, hate hate hate to get problem noise calls for kids yelling, playing, parents yelling at kids etc. Except for the case of spousal or child abuse, police here always just tell both parties to write complaints to management and stay away from each other. They always ended up giving me heck for calling them for what they deem a "civil" matter. Frustrating as all get out, but I did it a few times when I was at wits end, in the hope that the problem neighbor would finally "get it". I moved from my rental of seven and a half years, this past summer, due mostly to the upstairs tenants. OMG. I tell you, it was the WORST feeling living under those people. I did everything by the book, started with talking direct to them NICELY and explaining what we hear, how often and going over and above the call of duty to be understanding about the whole "kids will be kids" thing. It changed nothing. Moved on to asking management to speak to them many times, but without putting it in writing, in order to NOT lead to threats of eviction. Nothing changed except they got nasty to me and started a huge fight. The woman was pregnant and came like a crazed banshee to my door, barged her way in so that I could not shut my door, had easy child sobbing and me crying in frustration and telling her to get the BEEP out of my door so S/O could shut it because she was NOT welcome at my door in that state. Well next I knew, SHE called the police on ME (I had done the bang on the ceiling with a broom thing) and "I" got railed at by the police for having disturbed the peace and said if I ever banged on the roof again that they would arrest ME for harassment. HUH??? Well that was that. I put it in writing EVERY time to management. Unfortunately the owner did not a thing for me, which left me upset, frustrated, angry and feeling like a prisoner in our home. Thus the move this summer. I made sure to move to a rental that had only two units, with us being on top. The downstairs guy is quiet as heck, we hear nothing ever. WHEW! Funny thing, a month after we moved, the new tenants had complained so much that FINALLY owner was afraid to never keep a permanent tenant, and evicted the problem tenants. How foolish to have not just done that to keep us, who were long term good tenants. I'm glad in the end because we have a much better place to live now and I should have left BEFORE I put up with that koi for over two longggggg years. I would put it in writing each time to management and quote any supporting local laws or lease clauses, that enforce your right to reasonable enjoyment and any noise bylaws or lease clauses. It does sound like your landlords want good tenants, so hopefully with putting it in writing each time, they will take the issue seriously and make this situation better. I also like the idea that after several written complaints, if nothing changes and management isn't taking reasonable action, requesting a move to the next available unit in the building due to the upstairs tenants. I know I would never ever ever again tolerate living that way, it felt like we lived each day under siege. We didn't even know just HOW it affected our mental health and well being until we were out of there, and then realized how much stress we felt and how it had stopped being a real home for us long before. I hope this resolves for you. Home should feel like, well, home. [/QUOTE]
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