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AT&T can bite my phone case~ long vent but informative
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<blockquote data-quote="susiestar" data-source="post: 375672" data-attributes="member: 1233"><p>There is very little more frustrating than that. Except dealing with this issue with Sprint!!!! My phone just stopped working about 2 months after I got it. It was still covered by warranty. I had to drive 80 miles to OKC to get a new one at their "repair facility" for this region. They would do it by mail but I wouldn't have a phone for at least a week because I had to send it to them - WITH sim card- before they would send me one!! We have been long time loyal customers too.</p><p> </p><p>Luckily I had a doctor appointment in that city and needed to drop the kids' glasses off to be fixed (they have managed to break both pairs of their glasses at leasst 4 times in the last year - and we bought them expensive glasses at the eyeglass place. My cheapie online glasses have never even had a problem, much less come apart and have the earpieces fall off the way theirs do all the time!!) AND needed stuff from Sam's and Aldi's. The doctor appointment was in another part of town but the glasses place, phone fixer place and Aldis are in the same giant strip mall and Sam's AND Walmart are right across the street from them! </p><p> </p><p>Next time I get into a phone hassle I am calling husband's nephew. He manages about 4-6 AT&T stores right around where the fixer place is.</p><p> </p><p>Guess what? The people who work in the fixer places are generally NOT AT&T employees!!!!! You heard it - they have some company that sends them employees to work there but the employees are NOT employees of AT&T!!! We actually ended up making 2 trips for my phone because husband wanted to drop something off at his dad's the day before my appointment. That was on a Sunday and we got there 1 hour after opening. Every chair was full (at least 20) and only ONE person was working. When I mentioned it to the person doing my phone (who was the mgr or so her nametag said), she said that according to time sheets 3 people were there. I said nope and showed her a picture I took on husband's phone. The other computers the missing people should have been using had dust covers on them, so it was clear that people just didn't show up and the one guy working signed them in. She was upset and somehow downloaded the picture from husband's phone. That is how I learned that they are not AT&T employees. She had to call the company they work for and register a complaint rather than being able to deal with it herself!</p><p> </p><p>Don't let me go into the messes Sprint makes. At least the Sprint places here in our town. No one wants to hear that collection of disassters and bad service.</p></blockquote><p></p>
[QUOTE="susiestar, post: 375672, member: 1233"] There is very little more frustrating than that. Except dealing with this issue with Sprint!!!! My phone just stopped working about 2 months after I got it. It was still covered by warranty. I had to drive 80 miles to OKC to get a new one at their "repair facility" for this region. They would do it by mail but I wouldn't have a phone for at least a week because I had to send it to them - WITH sim card- before they would send me one!! We have been long time loyal customers too. Luckily I had a doctor appointment in that city and needed to drop the kids' glasses off to be fixed (they have managed to break both pairs of their glasses at leasst 4 times in the last year - and we bought them expensive glasses at the eyeglass place. My cheapie online glasses have never even had a problem, much less come apart and have the earpieces fall off the way theirs do all the time!!) AND needed stuff from Sam's and Aldi's. The doctor appointment was in another part of town but the glasses place, phone fixer place and Aldis are in the same giant strip mall and Sam's AND Walmart are right across the street from them! Next time I get into a phone hassle I am calling husband's nephew. He manages about 4-6 AT&T stores right around where the fixer place is. Guess what? The people who work in the fixer places are generally NOT AT&T employees!!!!! You heard it - they have some company that sends them employees to work there but the employees are NOT employees of AT&T!!! We actually ended up making 2 trips for my phone because husband wanted to drop something off at his dad's the day before my appointment. That was on a Sunday and we got there 1 hour after opening. Every chair was full (at least 20) and only ONE person was working. When I mentioned it to the person doing my phone (who was the mgr or so her nametag said), she said that according to time sheets 3 people were there. I said nope and showed her a picture I took on husband's phone. The other computers the missing people should have been using had dust covers on them, so it was clear that people just didn't show up and the one guy working signed them in. She was upset and somehow downloaded the picture from husband's phone. That is how I learned that they are not AT&T employees. She had to call the company they work for and register a complaint rather than being able to deal with it herself! Don't let me go into the messes Sprint makes. At least the Sprint places here in our town. No one wants to hear that collection of disassters and bad service. [/QUOTE]
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