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The Watercooler
AT&T can bite my phone case~ long vent but informative
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<blockquote data-quote="Mom2oddson" data-source="post: 375715" data-attributes="member: 65"><p>I'm wondering why, since your phone is under a year old, and most phones have a one year warranty for mechanical failures (their problem, not caused by you) that they didn't just give you a new phone. Why is the insurance even being used. That should be for issued caused by you...(or like in my case, I dropped my new phone into my cup of coffee by accident... or the trip thru the washing machine of 1/2 a dozen phones because my kids left them in pockets...that is what the insurance is for). Mechanical (hardware/software) failures of the phone should be their problems and should be replaced. </p><p></p><p>It's a shame that customer care has gone out the window. </p><p></p><p>But, I do have to laugh at the thought of AT&T taking on our Star! They don't have a clue about the can of kick-donkey they just opened. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite2" alt=";)" title="Wink ;)" loading="lazy" data-shortname=";)" /></p></blockquote><p></p>
[QUOTE="Mom2oddson, post: 375715, member: 65"] I'm wondering why, since your phone is under a year old, and most phones have a one year warranty for mechanical failures (their problem, not caused by you) that they didn't just give you a new phone. Why is the insurance even being used. That should be for issued caused by you...(or like in my case, I dropped my new phone into my cup of coffee by accident... or the trip thru the washing machine of 1/2 a dozen phones because my kids left them in pockets...that is what the insurance is for). Mechanical (hardware/software) failures of the phone should be their problems and should be replaced. It's a shame that customer care has gone out the window. But, I do have to laugh at the thought of AT&T taking on our Star! They don't have a clue about the can of kick-donkey they just opened. :winking: [/QUOTE]
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AT&T can bite my phone case~ long vent but informative
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