I will seek first to understand, then to be understood
by the way, that's Stephen Covey....7 Habits of Highly Effective People blah blah blah....but some of it really does work!!
Could be that your 20yr junior supervisor isn't 'out to get you' but is targeting somebody else....A tactic my boss uses is to direct a complaint to everyone, not single out the true person who made the infraction in the first place.
Have fun with the plan! Remember, once you have a plan, you can deviate from there.....
Peace
