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<blockquote data-quote="susiestar" data-source="post: 369643" data-attributes="member: 1233"><p>It is a nice plan, EB, but there is no way it would work due to policies in this office. Receptionists/front office people are not permitted to give things to doctors. They give things to the nurses. Phone calls ALL go through nurses. There is no way that you can get someone to call a doctor to the phone - all phone calls must go through the nurses. They will take messages to the doctor and then bring what the doctor says back to you. NO ONE in this practice would call a doctor to the front window. You cannot see back to where the docs and nurses are, and there is no way to get back there until a nurse calls you because the doors are all locked on the patient side. They open to let you out, but not in. If I were to go and try this, it would alert the nurse that I have a problem I don't want her to know about. You can bet that there is NO WAY anything I brought in would be given to the doctor. On my last visit I heard a couple of office people laughing about a patient who tried to do something similar. They were laughing that patients can bring all the complaints they want, but unless it is a big enough deal to pay for the office visit there is no way to contact the docs. </p><p></p><p>It is part of what made me start thinking about switching docs. That attitude is NOT likely to change. I just spoke with a friend who worked there for a few months in the office. Apparently the nurses and staff all work together to keep patients from being able to contact the docs about problems. If they don't like you, or are bored, they will do even more. She was appalled at the way things like letters from specialists were treated - not put in files, not given to docs, read and laughed about by the entire staff and the docs ignore it. I won't go back after hearing that!</p></blockquote><p></p>
[QUOTE="susiestar, post: 369643, member: 1233"] It is a nice plan, EB, but there is no way it would work due to policies in this office. Receptionists/front office people are not permitted to give things to doctors. They give things to the nurses. Phone calls ALL go through nurses. There is no way that you can get someone to call a doctor to the phone - all phone calls must go through the nurses. They will take messages to the doctor and then bring what the doctor says back to you. NO ONE in this practice would call a doctor to the front window. You cannot see back to where the docs and nurses are, and there is no way to get back there until a nurse calls you because the doors are all locked on the patient side. They open to let you out, but not in. If I were to go and try this, it would alert the nurse that I have a problem I don't want her to know about. You can bet that there is NO WAY anything I brought in would be given to the doctor. On my last visit I heard a couple of office people laughing about a patient who tried to do something similar. They were laughing that patients can bring all the complaints they want, but unless it is a big enough deal to pay for the office visit there is no way to contact the docs. It is part of what made me start thinking about switching docs. That attitude is NOT likely to change. I just spoke with a friend who worked there for a few months in the office. Apparently the nurses and staff all work together to keep patients from being able to contact the docs about problems. If they don't like you, or are bored, they will do even more. She was appalled at the way things like letters from specialists were treated - not put in files, not given to docs, read and laughed about by the entire staff and the docs ignore it. I won't go back after hearing that! [/QUOTE]
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