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The Watercooler
GRRRRRR - How stupid is this?!
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<blockquote data-quote="InsaneCdn" data-source="post: 520194" data-attributes="member: 11791"><p>Sounds more to me like it's a front-office-staff issue, and they are controlling it the wrong way. Staff needs to be able to make some "calls" on things, and push back on the patient when necessary. My fav fam doctor (20+ years ago) had a color-coded chart system - if you were coded "green", it meant you were consistently on time, consistently did your part in solving the problem, and consistently stated the problems up front so that time could be properly allotted (we were green). The yellows and reds... were restricted to "one issue". It was a time-management issue (bring baby in for an ear infection, and bring in the 3 other kids at the same time for 7 different other issues... all on a 15-min appiontment), not a billing issue... and I though this was a fair way of handling it.</p></blockquote><p></p>
[QUOTE="InsaneCdn, post: 520194, member: 11791"] Sounds more to me like it's a front-office-staff issue, and they are controlling it the wrong way. Staff needs to be able to make some "calls" on things, and push back on the patient when necessary. My fav fam doctor (20+ years ago) had a color-coded chart system - if you were coded "green", it meant you were consistently on time, consistently did your part in solving the problem, and consistently stated the problems up front so that time could be properly allotted (we were green). The yellows and reds... were restricted to "one issue". It was a time-management issue (bring baby in for an ear infection, and bring in the 3 other kids at the same time for 7 different other issues... all on a 15-min appiontment), not a billing issue... and I though this was a fair way of handling it. [/QUOTE]
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GRRRRRR - How stupid is this?!
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