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The Watercooler
I am so ANGRY!
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<blockquote data-quote="DaisyFace" data-source="post: 354046" data-attributes="member: 6546"><p>I used to work for a doctor as the appointment setter/receptionist...</p><p> </p><p>At first, it was policy to leave plenty of "sick" spots for patients who needed to be seen that day. Then in an effort to save money--the policy was changed. Absolutely NO sick visits could be scheduled without the approval of the office manager (and she only approved after reviewing the patient's insurance policy and determining whether we would be 100% reimbursed for the visit!).</p><p> </p><p>It was the worst!</p><p> </p><p>I had patients calling me--obviously needing to be seen--and I had to tell them that I had no slots and had to check with my superior to see if an exception could be made.</p><p> </p><p>And then--did anyone tell the patient this was the new policy? And that I had to follow it or lose my job? Nope!</p><p> </p><p>They made it seem like the receptionist (me!) was incompetent and didn't know what she was doing--and they would apologize to the patient for <em>MY</em> actions.</p><p> </p><p>I couldn't take it. I quit shortly after the new policy went into effect.</p></blockquote><p></p>
[QUOTE="DaisyFace, post: 354046, member: 6546"] I used to work for a doctor as the appointment setter/receptionist... At first, it was policy to leave plenty of "sick" spots for patients who needed to be seen that day. Then in an effort to save money--the policy was changed. Absolutely NO sick visits could be scheduled without the approval of the office manager (and she only approved after reviewing the patient's insurance policy and determining whether we would be 100% reimbursed for the visit!). It was the worst! I had patients calling me--obviously needing to be seen--and I had to tell them that I had no slots and had to check with my superior to see if an exception could be made. And then--did anyone tell the patient this was the new policy? And that I had to follow it or lose my job? Nope! They made it seem like the receptionist (me!) was incompetent and didn't know what she was doing--and they would apologize to the patient for [I]MY[/I] actions. I couldn't take it. I quit shortly after the new policy went into effect. [/QUOTE]
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I am so ANGRY!
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