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The Watercooler
just got lectured from the cable girl
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<blockquote data-quote="susiestar" data-source="post: 261078" data-attributes="member: 1233"><p>Wow, Janet, your bank lets you log in from the same computer with-o these inane questions? I get them EVERY time I log in. And no matter what you are doing you cannot be logged in for more than4 minutes. That is it. Every 4 minutes you have to log in and answer a different security question. It is one reason I don't use their online bill paying system. You can't get the confirmation number back in that amt of time!</p><p></p><p>I would have had a COW if some clerk lectured ME on the appropriateness of my flippin' HERO!!!! Not ONLY would she have heard a piece of my mind (and I DO have enough to share!) I would then have contacted her supervisor and THEN have lodged a complaint with the CEO of the company's office (if you look them up on Hoover's database of business info you can get the corporate phone # and the CEO or president's name.</p><p></p><p>It is your hero, why does it matter to her if it is your sister or your third cousin's second uncles idiot nephew's dog????? Or a sandwich?? As long as it is your answer it is none of their business to judge it as appropriateness.</p><p></p><p>What is the deal with entry level people weighing in on the "appropriateness" of these things??? I have been getting all sorts of grief from teh receptionist at one doctor's office and from the insurance company. And NOT over insurance things or doctor office things. over things like the security question and how come i keep calling about my lab tests. Gee, because I want the results? because no one returned my call?? </p><p></p><p>Customer service has gone way downhill lately. At least that is what I have experienced.</p></blockquote><p></p>
[QUOTE="susiestar, post: 261078, member: 1233"] Wow, Janet, your bank lets you log in from the same computer with-o these inane questions? I get them EVERY time I log in. And no matter what you are doing you cannot be logged in for more than4 minutes. That is it. Every 4 minutes you have to log in and answer a different security question. It is one reason I don't use their online bill paying system. You can't get the confirmation number back in that amt of time! I would have had a COW if some clerk lectured ME on the appropriateness of my flippin' HERO!!!! Not ONLY would she have heard a piece of my mind (and I DO have enough to share!) I would then have contacted her supervisor and THEN have lodged a complaint with the CEO of the company's office (if you look them up on Hoover's database of business info you can get the corporate phone # and the CEO or president's name. It is your hero, why does it matter to her if it is your sister or your third cousin's second uncles idiot nephew's dog????? Or a sandwich?? As long as it is your answer it is none of their business to judge it as appropriateness. What is the deal with entry level people weighing in on the "appropriateness" of these things??? I have been getting all sorts of grief from teh receptionist at one doctor's office and from the insurance company. And NOT over insurance things or doctor office things. over things like the security question and how come i keep calling about my lab tests. Gee, because I want the results? because no one returned my call?? Customer service has gone way downhill lately. At least that is what I have experienced. [/QUOTE]
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just got lectured from the cable girl
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