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MAYBE a light???
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<blockquote data-quote="Marguerite" data-source="post: 330987" data-attributes="member: 1991"><p>"Yeah? So what do you want?"</p><p></p><p>"I want an appointment for my child, for an evaluation. Please refer this call to the intake officer/nurse practitioner."</p><p></p><p>If they still repeat themselves, you say slowly, "transfer - this - call - to - your - supervisor."</p><p></p><p>Having had to deal with difficult people on switchboards before, and at times needing to rapidly get past these people in order to wreak havoc within the departments, I've learned several rules:</p><p></p><p>1) Avoid rising inflections in your voice, even make questions into statements.</p><p></p><p>2) Lower your pitch as far as you can without it sounding ridiculous.</p><p></p><p>3) Plan what you're going to say, keep it as brief as possible, make it seem that you know the person you're asking to be referred ro but still keep it fairly formal. Such as "Transfer me to...". </p><p></p><p>The aim is to sound either like someone official from another department, or alternatively the local congressman making an official query. You need to know, preferably, the name of the person you want. If you want to get your child seen by Professor H, then ask the switch to transfer your call to Professor H's secretary or staff. Chances are, Professor H is fairly useless at making appointments and other work not directly associated with seeing patients. That's why they have staff. Getting in good with the staff is what you want.</p><p>When you get trough to the staff, again keep it brief - such people are extremely busy (because to work for someone like that is no sinecure!) but if they say, "You shouldn't have come through to me here," you simply say, "I am at the mercy of the hospital switchboard. You would be AMAZED at the route this call has made. Or maybe ten again - perhaps you wouldn't. My apologies for the inconvenience - can you tell me how it should have gone, and then can we try to make some sense out of this situation? I would be very grateful for your help."</p><p></p><p>Always be polite, friendly and at least a little respectful of the staff of the professor or whoever it is that you want to get into, because these are the people you really need on side. They are also too often unappreciated.</p><p></p><p>In other words - the switchboard people, you treat as if you haven't got time for conversation or small talk, you have a destination in mind for your call. But the closer you get to that destination, the more respectful you need to be.</p><p></p><p>It's a slightly sneaky tactic and almost like playing a complicated chess game, but if you have your script prepared with what you want summarised into one short sentence (as well as a slightly longer script for when you get someone who gives a darn) you have the best chance of success.</p><p></p><p>This still may not work. But it can be your best shot to slip past the usual long queues and get help, fast.</p><p></p><p>"Don't mess with me - I have a phone and I'm not afraid to use it!"</p><p></p><p>Marg</p></blockquote><p></p>
[QUOTE="Marguerite, post: 330987, member: 1991"] "Yeah? So what do you want?" "I want an appointment for my child, for an evaluation. Please refer this call to the intake officer/nurse practitioner." If they still repeat themselves, you say slowly, "transfer - this - call - to - your - supervisor." Having had to deal with difficult people on switchboards before, and at times needing to rapidly get past these people in order to wreak havoc within the departments, I've learned several rules: 1) Avoid rising inflections in your voice, even make questions into statements. 2) Lower your pitch as far as you can without it sounding ridiculous. 3) Plan what you're going to say, keep it as brief as possible, make it seem that you know the person you're asking to be referred ro but still keep it fairly formal. Such as "Transfer me to...". The aim is to sound either like someone official from another department, or alternatively the local congressman making an official query. You need to know, preferably, the name of the person you want. If you want to get your child seen by Professor H, then ask the switch to transfer your call to Professor H's secretary or staff. Chances are, Professor H is fairly useless at making appointments and other work not directly associated with seeing patients. That's why they have staff. Getting in good with the staff is what you want. When you get trough to the staff, again keep it brief - such people are extremely busy (because to work for someone like that is no sinecure!) but if they say, "You shouldn't have come through to me here," you simply say, "I am at the mercy of the hospital switchboard. You would be AMAZED at the route this call has made. Or maybe ten again - perhaps you wouldn't. My apologies for the inconvenience - can you tell me how it should have gone, and then can we try to make some sense out of this situation? I would be very grateful for your help." Always be polite, friendly and at least a little respectful of the staff of the professor or whoever it is that you want to get into, because these are the people you really need on side. They are also too often unappreciated. In other words - the switchboard people, you treat as if you haven't got time for conversation or small talk, you have a destination in mind for your call. But the closer you get to that destination, the more respectful you need to be. It's a slightly sneaky tactic and almost like playing a complicated chess game, but if you have your script prepared with what you want summarised into one short sentence (as well as a slightly longer script for when you get someone who gives a darn) you have the best chance of success. This still may not work. But it can be your best shot to slip past the usual long queues and get help, fast. "Don't mess with me - I have a phone and I'm not afraid to use it!" Marg [/QUOTE]
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