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<blockquote data-quote="Suz" data-source="post: 408802" data-attributes="member: 29"><p>I've never heard of this before. Is that a law in Canada? I've certainly tried to ask for supervisors over and over and not been transferred. Maybe it's new? I will be very interested to hear if that works for KLMNO.</p><p> </p><p>KLMNO, I was a bank manager for a couple of decades. Did you receive monthly statements? I'm thinking that if you received monthly statements from the bank, the statement would have shown the charge and you might not have a leg to stand on. If that happens, beg for mercy. Managers have the ability to waive or refund charges. I hope you get a sympathetic decision-maker.</p><p> </p><p>Suz</p></blockquote><p></p>
[QUOTE="Suz, post: 408802, member: 29"] I've never heard of this before. Is that a law in Canada? I've certainly tried to ask for supervisors over and over and not been transferred. Maybe it's new? I will be very interested to hear if that works for KLMNO. KLMNO, I was a bank manager for a couple of decades. Did you receive monthly statements? I'm thinking that if you received monthly statements from the bank, the statement would have shown the charge and you might not have a leg to stand on. If that happens, beg for mercy. Managers have the ability to waive or refund charges. I hope you get a sympathetic decision-maker. Suz [/QUOTE]
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