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<blockquote data-quote="susiestar" data-source="post: 408935" data-attributes="member: 1233"><p>Policy may be that if you ask for a supervisor 3 times they have to do it, but VERY FEW call centers will do this. Most, esp for banks for collection issues, track which reps send calls to supervisors and they can get penalized for this (been there done that in a bank job). So you may have to be VERY insistent.</p><p></p><p>A MUCH better way to handle this is to look up the bank online to get the CEO info - just plug the bank name and Headquarters or CEO into google and you should be able to find it. then call their office and let them help you. Don't fart around with the reps - tell them that you spoke to reps and they were RUDE - you were told it was a free account and did NOT know and want the charges taken care of. Usually it is worth the $80 or whatever they want from you to avoid you telling all your online friends how awful they were to you. Don't threaten this first - give them time. You won't get the CEO, but you will get an assistant in his office and will have a far better chance of getting something done.</p><p> </p><p>I hope this helps.</p></blockquote><p></p>
[QUOTE="susiestar, post: 408935, member: 1233"] Policy may be that if you ask for a supervisor 3 times they have to do it, but VERY FEW call centers will do this. Most, esp for banks for collection issues, track which reps send calls to supervisors and they can get penalized for this (been there done that in a bank job). So you may have to be VERY insistent. A MUCH better way to handle this is to look up the bank online to get the CEO info - just plug the bank name and Headquarters or CEO into google and you should be able to find it. then call their office and let them help you. Don't fart around with the reps - tell them that you spoke to reps and they were RUDE - you were told it was a free account and did NOT know and want the charges taken care of. Usually it is worth the $80 or whatever they want from you to avoid you telling all your online friends how awful they were to you. Don't threaten this first - give them time. You won't get the CEO, but you will get an assistant in his office and will have a far better chance of getting something done. I hope this helps. [/QUOTE]
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