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<blockquote data-quote="trinityroyal" data-source="post: 179883" data-attributes="member: 3907"><p>Dreamer, sorry they're not responding well to your complaint.</p><p></p><p>I have a very big problem with poor customer service. It irks me to know end, and I'm prepared to be vocal about it.</p><p></p><p>You're right that local papers are struggling to keep paid subscribers because there is so much competition from free online services. If you're not getting satisfaction from the Route Manager, speak to the Circulation Manager. If that doesn't work, go higher up the chain until you find someone with enough power that he or she can bring the hammer down.</p><p></p><p>Keep detailed notes of every conversation. I have found that writing e-mail is the best way because then you can forward the whole conversation to the higher-up, who can see everything that was said on both sides. Be sure to keep your correspondence clear and polite, and just ask for what you want.</p><p></p><p>It stinks when people think it's no big deal to do their jobs badly, but the only way it's going to change is when those of us who suffer from it let management know what's going on at the front lines.</p><p></p><p>Hope you're able to sort it out.</p><p></p><p>Trinity</p></blockquote><p></p>
[QUOTE="trinityroyal, post: 179883, member: 3907"] Dreamer, sorry they're not responding well to your complaint. I have a very big problem with poor customer service. It irks me to know end, and I'm prepared to be vocal about it. You're right that local papers are struggling to keep paid subscribers because there is so much competition from free online services. If you're not getting satisfaction from the Route Manager, speak to the Circulation Manager. If that doesn't work, go higher up the chain until you find someone with enough power that he or she can bring the hammer down. Keep detailed notes of every conversation. I have found that writing e-mail is the best way because then you can forward the whole conversation to the higher-up, who can see everything that was said on both sides. Be sure to keep your correspondence clear and polite, and just ask for what you want. It stinks when people think it's no big deal to do their jobs badly, but the only way it's going to change is when those of us who suffer from it let management know what's going on at the front lines. Hope you're able to sort it out. Trinity [/QUOTE]
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