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Poor Duckie
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<blockquote data-quote="susiestar" data-source="post: 549269" data-attributes="member: 1233"><p>Give Duckie and her friends hugs from me! That was totally uncalled for. This woman needs to be retrained at the very least and fired at the most. Her mgr NEEDS to know about this. If it is a locally owned store, it is time to get to know the owner if you don't already. Why? The owner/mgr NEEDS to know that this person is running customers off. Yes, shoplifting is a crime, and it is serious. It does NOT excuse this behavior though, esp toward a group of good kids (Duckie seems to reliably make decent to good to great chioces, so her choice of friends will be good kids for th most part.)</p><p></p><p>The mgr/owner might not know this, but if a customer gets great service they will tell an average of 3 people. Bad service stories get passed to an average of 7 stories. This was in one of my management textbooks in college and it stuck in my head because I was working retail. This was BEFORE social networking sites, so imagine how many people will hear THIS story?</p><p></p><p>If the store doesn't watn to deal wtih kids then they shouldn't stock child magnets Know what I mean??? Let them go sell rocks or cleaning supplies.</p><p></p><p>They sure would not get my business because I don't support rudeness.Not with-o a big apology!</p></blockquote><p></p>
[QUOTE="susiestar, post: 549269, member: 1233"] Give Duckie and her friends hugs from me! That was totally uncalled for. This woman needs to be retrained at the very least and fired at the most. Her mgr NEEDS to know about this. If it is a locally owned store, it is time to get to know the owner if you don't already. Why? The owner/mgr NEEDS to know that this person is running customers off. Yes, shoplifting is a crime, and it is serious. It does NOT excuse this behavior though, esp toward a group of good kids (Duckie seems to reliably make decent to good to great chioces, so her choice of friends will be good kids for th most part.) The mgr/owner might not know this, but if a customer gets great service they will tell an average of 3 people. Bad service stories get passed to an average of 7 stories. This was in one of my management textbooks in college and it stuck in my head because I was working retail. This was BEFORE social networking sites, so imagine how many people will hear THIS story? If the store doesn't watn to deal wtih kids then they shouldn't stock child magnets Know what I mean??? Let them go sell rocks or cleaning supplies. They sure would not get my business because I don't support rudeness.Not with-o a big apology! [/QUOTE]
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