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Tip for staying in a Hotel with a difficult child
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<blockquote data-quote="susiestar" data-source="post: 81392" data-attributes="member: 1233"><p>This is a huge profit generator for hotels. The charge for removal is a way to try to get people to buy more over priced stuff from it.</p><p></p><p>In almost every case, asking a manager to take care of something like this works. IF for some reason it did not work, contact the Hotel Chain management.</p><p></p><p>We stayed in a hotel one Christmas, near my inlaws. They are only an hour away, but thought it would be fun to go swimming with the kids. There was GUM on the floor in that little space under the bed between the bed support. Pre-chewed and sticky, of course.</p><p></p><p>They tried to charge us over $75 for the gum, saying we put it there. I found it with my shoe when we had been there less than an hour. The manager insisted that they could test it chemically to see how long it had been there. RIIIGHT.</p><p></p><p>The owner (franchise of large chain) finally agreed to take the $75 charge off when I mentioned that it is really fun to talk about strange customer service when I subbed for my professor mom's college marketing classes. Or at parties with her colleagues. Sometimes it used to become a "who has had teh strangest, best, worst customer service contest" among her colleagues. And the stories get passed on by the other profs too.</p><p></p><p>I know Dang well that it was NOT one of my kids, because we didn't buy gum. The smell of it sent difficult child into a total meltdown. He just couldn't handle it, so we NEVER had it.</p><p></p><p>Hotels can usually be talked out of stupid (in my humble opinion) charges like this. You just have to keep insisting, making sure that you act like you are sure the hotel wants to comply.</p><p></p><p>Good tip!</p><p></p><p>Susie</p></blockquote><p></p>
[QUOTE="susiestar, post: 81392, member: 1233"] This is a huge profit generator for hotels. The charge for removal is a way to try to get people to buy more over priced stuff from it. In almost every case, asking a manager to take care of something like this works. IF for some reason it did not work, contact the Hotel Chain management. We stayed in a hotel one Christmas, near my inlaws. They are only an hour away, but thought it would be fun to go swimming with the kids. There was GUM on the floor in that little space under the bed between the bed support. Pre-chewed and sticky, of course. They tried to charge us over $75 for the gum, saying we put it there. I found it with my shoe when we had been there less than an hour. The manager insisted that they could test it chemically to see how long it had been there. RIIIGHT. The owner (franchise of large chain) finally agreed to take the $75 charge off when I mentioned that it is really fun to talk about strange customer service when I subbed for my professor mom's college marketing classes. Or at parties with her colleagues. Sometimes it used to become a "who has had teh strangest, best, worst customer service contest" among her colleagues. And the stories get passed on by the other profs too. I know Dang well that it was NOT one of my kids, because we didn't buy gum. The smell of it sent difficult child into a total meltdown. He just couldn't handle it, so we NEVER had it. Hotels can usually be talked out of stupid (in my humble opinion) charges like this. You just have to keep insisting, making sure that you act like you are sure the hotel wants to comply. Good tip! Susie [/QUOTE]
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