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what would you have in a mental health facility?
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<blockquote data-quote="Andy" data-source="post: 229061" data-attributes="member: 5096"><p>Coming from the non-direct, support staff side: A person to work with the financial side. Almost every patient we had was on a state health care program or needed to apply upon admission. One person is needed to help get this medical coverage set up and remain open. It takes an enormous amount of time to find the financial worker, ask about review dates, and help the patient fill out the forms needed to open or keep open.</p><p></p><p>Before the mental health division moved off campus, I was the one to help patients complete the application. It can take up to 1/2 hour or more to ask the questions and write the answers - you can imagine how long it would take the patient to read and understand each question. This was an adult facility. Try asking an unhappy patient financial questions! Not fun! The staff would let me know if someone was not open to this task. I think finances are very private and when a committed patient is not happy to be at the facility, he/she will not be willing to share this. I can understand and always waited until the patient was comfortable with giving the info.</p><p></p><p>Those with private insurance are a special challenge. Insurance companies are not fun to work with. You need someone to call for benefits, obtain preauthorizations, do reviews, ect. (NOT ME!!!)</p><p></p><p>Coming from a non-direct support staff job in which my new office I hear will be way too small (no one understands archiving and hard copy files), I would ask for a large enough office for every single worker. Also a break room (we no longer have that either - I doubt the new facility will have one).</p><p></p><p>A great IT department. We have the best. Our guys are so great! Maybe they would be willing to leave their jobs and come to this new facility?</p><p></p><p>A billing system that makes sense. Ask the medical records person AND the biller what they need in this system. It has to be user friendly to retrieve information. The system I a using is very difficult to get information out of.</p><p></p><p>Make sure the biller and the medical records staff work as a team (all our staff members will get along wonderfully - no fighting at this facility).</p><p></p><p>I know the direct care is the most important, but believe me, if the support staff isn't working well, the facility will not be able to meet all needs.</p></blockquote><p></p>
[QUOTE="Andy, post: 229061, member: 5096"] Coming from the non-direct, support staff side: A person to work with the financial side. Almost every patient we had was on a state health care program or needed to apply upon admission. One person is needed to help get this medical coverage set up and remain open. It takes an enormous amount of time to find the financial worker, ask about review dates, and help the patient fill out the forms needed to open or keep open. Before the mental health division moved off campus, I was the one to help patients complete the application. It can take up to 1/2 hour or more to ask the questions and write the answers - you can imagine how long it would take the patient to read and understand each question. This was an adult facility. Try asking an unhappy patient financial questions! Not fun! The staff would let me know if someone was not open to this task. I think finances are very private and when a committed patient is not happy to be at the facility, he/she will not be willing to share this. I can understand and always waited until the patient was comfortable with giving the info. Those with private insurance are a special challenge. Insurance companies are not fun to work with. You need someone to call for benefits, obtain preauthorizations, do reviews, ect. (NOT ME!!!) Coming from a non-direct support staff job in which my new office I hear will be way too small (no one understands archiving and hard copy files), I would ask for a large enough office for every single worker. Also a break room (we no longer have that either - I doubt the new facility will have one). A great IT department. We have the best. Our guys are so great! Maybe they would be willing to leave their jobs and come to this new facility? A billing system that makes sense. Ask the medical records person AND the biller what they need in this system. It has to be user friendly to retrieve information. The system I a using is very difficult to get information out of. Make sure the biller and the medical records staff work as a team (all our staff members will get along wonderfully - no fighting at this facility). I know the direct care is the most important, but believe me, if the support staff isn't working well, the facility will not be able to meet all needs. [/QUOTE]
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