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Winter survival tips for Abbey
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<blockquote data-quote="Abbey" data-source="post: 191361" data-attributes="member: 179"><p>Ok. I'm jumping in my car right now. Crud. husband has the car. Snow pants? Hats? Long johns? (Even silk?)<img src="/community/styles/default/xenforo/smilies/emoticons/angrygirl.gif" class="smilie" loading="lazy" alt=":angrygirl:" title="angry girl :angrygirl:" data-shortname=":angrygirl:" /></p><p>I am SOOO not making this move well. I'm so homesick. MB, if I don't mapquest it right, I might end up in Florida instead of Nevada. I guess you'd qualify that as a wrong turn some where.<img src="/community/styles/default/xenforo/smilies/emoticons/bag.gif" class="smilie" loading="lazy" alt=":bag:" title="bag :bag:" data-shortname=":bag:" /></p><p></p><p>I don't even know where anything is anymore. husband has changed to multiple bank accounts our finances, insurance, yadda. (Stop reading at this point.)</p><p></p><p>I have a 'test' today for manager school. Now, someone would think this would be a simple test for a grocery store. No. Here's the list: (This will help me study.)</p><p></p><p>Store name. (I think I got that one.)</p><p></p><p>Store Director</p><p></p><p>Trainer</p><p></p><p>Managers (there are 33)</p><p></p><p>BIG manager (Kristine, who goes by Stella...can you give me a break here?)</p><p></p><p>4 qualities of being the store culture (friendly, clean store, quality products and enjoyable shopping.)</p><p></p><p>Major job description - front line customer service and accuracy.</p><p></p><p>Loss prevention - always receive a receipt, stickers on non packing items, BOB (which is a whole new topic), friends and family not allowed to do any transactions with me. That will be lovely when everyone is inter-related here.</p><p></p><p>Attributes of great customer service - Knowledge of product, personality, conversation, store policies, attitude (which is getting sketchy at this point) special services, and ALWAYS SAY, "MY PLEASURE."</p><p></p><p>10 Tile Rule - always greet someone within 10 feet of you. Why? I'd get sick of it 30 feet into the store.</p><p></p><p>DYFET - Did you find everything today?</p><p></p><p>CHANT - Customers have a name, too. (I actually like that one.)</p><p></p><p>When should you use Mr./Mrs./Ms? Well, apparently it is if they appear younger than you. Yeah. I'm the best judge of age.</p><p></p><p>B.O.B. - Bottom of the basket. They lost an estimated 13 million last year with things on the bottom of the cart that were not tendered. They have little games that they do to help you be aware. I was the winner last week!! Actually, it was me trying to flop down 12 packs of soda to find they fell to the floor. They put two carts in the hundreds that don't have any bottom. I can spy those things like an eagle now.</p><p></p><p>LAST - Listen, apologize, solve and thank. </p><p></p><p>Boomerang Theory - all the above will 'bring them back.'</p><p></p><p>TCBY - Triple counting back your Change.</p><p></p><p>Counterfeit Money - black no good...brown ok. (Geez.)</p><p></p><p>I could go on and on, which I typically do. WIC, handling checks, gift cards, tabs (I never knew they had tabs at a grocery store), etc.</p><p></p><p>One of the funny things is we are not allowed to accept a check for a town outside of a 60 mile radius. Ummm...I just moved here and there is a town every 10 minutes. But, they are good and have a map that I can pull out.</p><p></p><p>I won't even go into the alcohol/tobacco stuff. That was an entire day of training.</p><p></p><p>If you've made it this far in reading, you're a saint.<img src="/community/styles/default/xenforo/smilies/emoticons/beautifulthing.gif" class="smilie" loading="lazy" alt=":beautifulthing:" title="beautiful thing :beautifulthing:" data-shortname=":beautifulthing:" /></p><p></p><p>Now I'm going to Mapquest.</p><p></p><p>Abbey</p></blockquote><p></p>
[QUOTE="Abbey, post: 191361, member: 179"] Ok. I'm jumping in my car right now. Crud. husband has the car. Snow pants? Hats? Long johns? (Even silk?):angrygirl: I am SOOO not making this move well. I'm so homesick. MB, if I don't mapquest it right, I might end up in Florida instead of Nevada. I guess you'd qualify that as a wrong turn some where.:bag: I don't even know where anything is anymore. husband has changed to multiple bank accounts our finances, insurance, yadda. (Stop reading at this point.) I have a 'test' today for manager school. Now, someone would think this would be a simple test for a grocery store. No. Here's the list: (This will help me study.) Store name. (I think I got that one.) Store Director Trainer Managers (there are 33) BIG manager (Kristine, who goes by Stella...can you give me a break here?) 4 qualities of being the store culture (friendly, clean store, quality products and enjoyable shopping.) Major job description - front line customer service and accuracy. Loss prevention - always receive a receipt, stickers on non packing items, BOB (which is a whole new topic), friends and family not allowed to do any transactions with me. That will be lovely when everyone is inter-related here. Attributes of great customer service - Knowledge of product, personality, conversation, store policies, attitude (which is getting sketchy at this point) special services, and ALWAYS SAY, "MY PLEASURE." 10 Tile Rule - always greet someone within 10 feet of you. Why? I'd get sick of it 30 feet into the store. DYFET - Did you find everything today? CHANT - Customers have a name, too. (I actually like that one.) When should you use Mr./Mrs./Ms? Well, apparently it is if they appear younger than you. Yeah. I'm the best judge of age. B.O.B. - Bottom of the basket. They lost an estimated 13 million last year with things on the bottom of the cart that were not tendered. They have little games that they do to help you be aware. I was the winner last week!! Actually, it was me trying to flop down 12 packs of soda to find they fell to the floor. They put two carts in the hundreds that don't have any bottom. I can spy those things like an eagle now. LAST - Listen, apologize, solve and thank. Boomerang Theory - all the above will 'bring them back.' TCBY - Triple counting back your Change. Counterfeit Money - black no good...brown ok. (Geez.) I could go on and on, which I typically do. WIC, handling checks, gift cards, tabs (I never knew they had tabs at a grocery store), etc. One of the funny things is we are not allowed to accept a check for a town outside of a 60 mile radius. Ummm...I just moved here and there is a town every 10 minutes. But, they are good and have a map that I can pull out. I won't even go into the alcohol/tobacco stuff. That was an entire day of training. If you've made it this far in reading, you're a saint.:beautifulthing: Now I'm going to Mapquest. Abbey [/QUOTE]
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