You are right of course, Jabber. I chose my words poorly and did not mean she should have made an exception for Echo, just that perhaps she could have been a little more pleasant about it. It sounds like Echo did her research before she showed up and was trying her best to follow the rules. It wouldn't have made any difference in seeing her son yesterday, but still...it might not have been such a door slamming shut in her face during an emotionally charged situation.
Thinking of you today, Echo. Hope all goes well.