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The Watercooler
Anyone have AT&T Uverse?
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<blockquote data-quote="Nancy" data-source="post: 329052" data-attributes="member: 59"><p>I have uverse and we have seven tv's hooked up to it with no problems at all. I don't think your tech knew what he was talking about. I have no idea why the tv in your room isn't working. There is no reason why it should not work if it worked before and you just switch out tv's. I changed the tv in our bedroom not too long ago and it worked fine. If you aren't getting a picture on either tv check and make sure your connections are correct. I had the cable connected to the wrong input one time and couldn't figure out why I got no picture. Look at another tv and make sure you are connecting it the same way. If it still doesn't work call AT&T and have a tech come out.</p><p></p><p>When I first got uverse we had a lot of issues. Sometimes the picture on the tv froze and sometimes the signal just went out. Finally they switched out out cable box and we have had no problems ever since. Many of the techs that come out do not understand uverse. They go through training but they are not familar with all the technology. I talked to many support people on the phone who knew nothing about uverse. Finally I got one that was very knowledgeable and he was able to solve my problems. I worked for AT&T for 14 years and the old time techs are great, the new ones just don't have the experience or training to know how to fix things. I had several tell me that uverse was incompatible with HDMI cables. That's nonsense. They told me that you will get just as good a picture using component cables. That's just not correct. They don't want to take the time to trouble shoot the problem.</p><p></p><p>I was ready to dump uverse and go back to cable for a long time. But when they finally got all the bugs worked out I can honestly say the uverse is great. I love the fact that I can record a show and watch it on any tv in the house.</p><p></p><p>Let me know if you figure it out.</p><p></p><p>Nancy</p></blockquote><p></p>
[QUOTE="Nancy, post: 329052, member: 59"] I have uverse and we have seven tv's hooked up to it with no problems at all. I don't think your tech knew what he was talking about. I have no idea why the tv in your room isn't working. There is no reason why it should not work if it worked before and you just switch out tv's. I changed the tv in our bedroom not too long ago and it worked fine. If you aren't getting a picture on either tv check and make sure your connections are correct. I had the cable connected to the wrong input one time and couldn't figure out why I got no picture. Look at another tv and make sure you are connecting it the same way. If it still doesn't work call AT&T and have a tech come out. When I first got uverse we had a lot of issues. Sometimes the picture on the tv froze and sometimes the signal just went out. Finally they switched out out cable box and we have had no problems ever since. Many of the techs that come out do not understand uverse. They go through training but they are not familar with all the technology. I talked to many support people on the phone who knew nothing about uverse. Finally I got one that was very knowledgeable and he was able to solve my problems. I worked for AT&T for 14 years and the old time techs are great, the new ones just don't have the experience or training to know how to fix things. I had several tell me that uverse was incompatible with HDMI cables. That's nonsense. They told me that you will get just as good a picture using component cables. That's just not correct. They don't want to take the time to trouble shoot the problem. I was ready to dump uverse and go back to cable for a long time. But when they finally got all the bugs worked out I can honestly say the uverse is great. I love the fact that I can record a show and watch it on any tv in the house. Let me know if you figure it out. Nancy [/QUOTE]
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