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<blockquote data-quote="Andy" data-source="post: 149639" data-attributes="member: 5096"><p>Help desks who can't work with you in finding a convenient time to call are also sooo frustrating.</p><p> </p><p>I had the following conversation with a cable company who I had to deal with several states away for local service:</p><p> </p><p>"I just got home at 3:20 and found a note that I missed your service man. I told you when I set this up that I can not guarantee being home before 3:30. Can I set up another time?"</p><p> </p><p>"Yes, 3:00 - 5:00" "I can not be home before 3:30, can you make that note?" "Yes, I will write that on the work order". </p><p> </p><p>Next time, I get home to a note they were there at 3:10 and left so I call again, "Please tell your people to wait until after 3:30" "No, we can not" "OK, however, every time they show up before 3:30, I will be calling to reschedule." "Maybe you should ask a neighbor to wait for us." "I am NOT going to inconvience my neighbors and I will NOT be able to hang around 2 - 3 hours waiting for you." "Well, we are not allowed to write down a specific time, you have to be ready between the hours we give you." "OK, but if the service person comes before 3:30, they will have to cancel AGAIN!!!"</p><p> </p><p>UUUUGGGGHHHH!!!! What ever happened to customer service? If you want me to buy your product, you better be a little flexible and stay on my good side?</p></blockquote><p></p>
[QUOTE="Andy, post: 149639, member: 5096"] Help desks who can't work with you in finding a convenient time to call are also sooo frustrating. I had the following conversation with a cable company who I had to deal with several states away for local service: "I just got home at 3:20 and found a note that I missed your service man. I told you when I set this up that I can not guarantee being home before 3:30. Can I set up another time?" "Yes, 3:00 - 5:00" "I can not be home before 3:30, can you make that note?" "Yes, I will write that on the work order". Next time, I get home to a note they were there at 3:10 and left so I call again, "Please tell your people to wait until after 3:30" "No, we can not" "OK, however, every time they show up before 3:30, I will be calling to reschedule." "Maybe you should ask a neighbor to wait for us." "I am NOT going to inconvience my neighbors and I will NOT be able to hang around 2 - 3 hours waiting for you." "Well, we are not allowed to write down a specific time, you have to be ready between the hours we give you." "OK, but if the service person comes before 3:30, they will have to cancel AGAIN!!!" UUUUGGGGHHHH!!!! What ever happened to customer service? If you want me to buy your product, you better be a little flexible and stay on my good side? [/QUOTE]
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