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The Watercooler
Argh...computers
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<blockquote data-quote="Andy" data-source="post: 149651" data-attributes="member: 5096"><p>It's because we no longer deal with local people. The cable people making the appointments have no direct contact with the service staff. The person you spoke with adds info to the computer which automatically sends out the orders. Computers have no common sense and can not handle exceptions. If you were able to call the local service person direct, there would be a lot more cooperation. Long distant staff just don't know how to make something work - they are given strict orders and no deviating from the procedure no matter what. No more customer support in cableland <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite3" alt=":(" title="Frown :(" loading="lazy" data-shortname=":(" />.</p><p> </p><p>Computers are only wonderful if they work in a perfect, non flexable world - they can't handle anything outside the very strict procedures they are set up for and the powers to be in cableland have set the computer to accept only a block reservation. Their staff probably get just as frustrated as their customers.</p><p> </p><p>This new world of technology has people trying to fit into a computer's way because we can't get the computer to work into ours. So sad policy is set around what the computer can or can not do.</p><p> </p><p>Wonder what would have happened if you could have uncancelled, met the service people at the 1st address and take them to the second? The service man probably would have refused - he has to only do what his work order says at the address given.</p></blockquote><p></p>
[QUOTE="Andy, post: 149651, member: 5096"] It's because we no longer deal with local people. The cable people making the appointments have no direct contact with the service staff. The person you spoke with adds info to the computer which automatically sends out the orders. Computers have no common sense and can not handle exceptions. If you were able to call the local service person direct, there would be a lot more cooperation. Long distant staff just don't know how to make something work - they are given strict orders and no deviating from the procedure no matter what. No more customer support in cableland :(. Computers are only wonderful if they work in a perfect, non flexable world - they can't handle anything outside the very strict procedures they are set up for and the powers to be in cableland have set the computer to accept only a block reservation. Their staff probably get just as frustrated as their customers. This new world of technology has people trying to fit into a computer's way because we can't get the computer to work into ours. So sad policy is set around what the computer can or can not do. Wonder what would have happened if you could have uncancelled, met the service people at the 1st address and take them to the second? The service man probably would have refused - he has to only do what his work order says at the address given. [/QUOTE]
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