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Bureaucracy STINKS!!! update
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<blockquote data-quote="Marguerite" data-source="post: 168762" data-attributes="member: 1991"><p>I got another call this morning, from the same person who was profusely apologetic last week. "Of course we can change it all and reinstate his pension, but it does get cancelled immediately if the details are not provided," she said.</p><p>I pointed out that 12 hours was not enough time and that she had given me two weeks. The agency is going in on Friday (they can't go in sooner - they are at a training program for three days while their office is being relocated). THe agency caseworker's prime objective is to get the information requested. </p><p></p><p>But in today's call I said that I had been told we COULD give an approximate figure. I could make an educated guess, in other words. This is what I tried to do originally, back at the beginning of May.</p><p></p><p>She rang me back after checking that this would be OK - so we now have provisional figures lodged. Hopefully that should stop the automatic overnight computer cancellation that has been happening.</p><p></p><p>As for a party line - I don't think they would do it because every person in the party at least has to be "in" on the confidentiality thing. I wouldn't be able to do it when I ring them, and that is always a call centre call. And I can never know when they are going to ring me, although I suppose they could set it up. Not that they would be agreeable; they would say it's not necessary.</p><p></p><p>They need make no concessions. They're bigger than me. They are government. All I am entitled to is what the law provides.</p><p></p><p>The main resource I have, is public opinion and a new Federal government trying to clean up the messes of the old.</p><p></p><p>We'll know more on Friday. Meanwhile the file of incoming mail from these guys is getting thicker. My complaint letter is getting longer and more detailed.</p><p></p><p>Every time I call them, or they call me, I document everything onto a text file in my computer. Where possible I will quote someone, noting down what they said word for word. I also will quote myself, to make sure I have a record of what I told them. They are supposed to do the same but are often getting it wrong. They tell me that the best way to ensure people get it right, it to either do it in writing, or go in there in person. But even in person, they get it wrong!</p><p></p><p>I think once we're through all this, I will write a handbook for the general public, on how to deal with Centrelink; the code words to use and what they mean ("report" takes on an entirely new meaning) and how to extricate yourself from difficulties.</p><p></p><p>I can dream...</p><p></p><p>Marg</p></blockquote><p></p>
[QUOTE="Marguerite, post: 168762, member: 1991"] I got another call this morning, from the same person who was profusely apologetic last week. "Of course we can change it all and reinstate his pension, but it does get cancelled immediately if the details are not provided," she said. I pointed out that 12 hours was not enough time and that she had given me two weeks. The agency is going in on Friday (they can't go in sooner - they are at a training program for three days while their office is being relocated). THe agency caseworker's prime objective is to get the information requested. But in today's call I said that I had been told we COULD give an approximate figure. I could make an educated guess, in other words. This is what I tried to do originally, back at the beginning of May. She rang me back after checking that this would be OK - so we now have provisional figures lodged. Hopefully that should stop the automatic overnight computer cancellation that has been happening. As for a party line - I don't think they would do it because every person in the party at least has to be "in" on the confidentiality thing. I wouldn't be able to do it when I ring them, and that is always a call centre call. And I can never know when they are going to ring me, although I suppose they could set it up. Not that they would be agreeable; they would say it's not necessary. They need make no concessions. They're bigger than me. They are government. All I am entitled to is what the law provides. The main resource I have, is public opinion and a new Federal government trying to clean up the messes of the old. We'll know more on Friday. Meanwhile the file of incoming mail from these guys is getting thicker. My complaint letter is getting longer and more detailed. Every time I call them, or they call me, I document everything onto a text file in my computer. Where possible I will quote someone, noting down what they said word for word. I also will quote myself, to make sure I have a record of what I told them. They are supposed to do the same but are often getting it wrong. They tell me that the best way to ensure people get it right, it to either do it in writing, or go in there in person. But even in person, they get it wrong! I think once we're through all this, I will write a handbook for the general public, on how to deal with Centrelink; the code words to use and what they mean ("report" takes on an entirely new meaning) and how to extricate yourself from difficulties. I can dream... Marg [/QUOTE]
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