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General Parenting
Can I just get a phone call????
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<blockquote data-quote="Star*" data-source="post: 129393" data-attributes="member: 4964"><p>A FEW "LEARNED" phone tactics when dealing with the mental health world that may/help. </p><p></p><p>ALWAYS start your conversation with "good morning" AND "May I HAVE YOUR NAME please?" then after the person gives their name - say "okay Sam, I'm taking some phone notes about our conversation" and they will usually say "Sure no problem" and then when the conversation is near completion say "Do you have a second to go over my notes I want to be sure that I have the time, date and that we are on the same page." THIS will usually let people know that you are really on tip top of your game. </p><p></p><p>As a bonus a lot of times I will also say - after going over the "notes" that I have written about the conversation: </p><p>1.) Okay what time today can I expect a call back from you? </p><p>2.) Not today? Then by what time tomorrow? (write date and time of C/B) </p><p>3.) And whom did you say your boss is? </p><p>4.) Will you give me his/her number please - as if I do NOT hear back from you tomorrow/today I will leave a message with you and then I'll be calling your boss. </p><p></p><p>If you get to call the boss - you have VERIFIED phone notes from "Sam" on this day, start this time - end conversation this time, and you discussed him/her getting back to you by THIS day/time - and he/she did not. You are a parent in a desperate situation with a mentally ill child and the added time is neither professional or appreciated. </p><p></p><p>Currently due to my phone notes - EVERYONE in the state is back peddling - as I can pull out my transcripts and say - DO YOU REMEMBER WHEN YOU told me Dude would be receiving THIS type of care and did not - I do - that was Sept. 8th 2007, our conversation started at 10:00 and ended at 10:32. They can say "No I don't" and I can say "Well We did speak at this time on this date I repeated the information of our conversation back to you and said this concludes our call." THAT = they can't argue with - because I do it almost every time I deal with someone regarding Dude. </p><p></p><p>It works good in lots of other places too - </p><p></p><p>Sometimes quirks have their benefits. </p><p></p><p>SLSH - I am so sorry you are NOT getting the calls back - But keep in mind - EVERYONE has a boss - you're just not getting high enough - </p><p></p><p>If there is a way to Google the psychiatric hospital and get a list of the people who actually RUN the place or foundation people - call them. Tell them your situation - 1st they are in it to make money - second - they don't want calls like yours but are most times willing to make a few calls to get rid of you and you and thank you - come out on top. </p><p></p><p>Hugs</p><p>Star</p><p></p><p>In addition to this - if you are calling a number - 555-1212 as the main number - a lot of times calling 555-1213 will put you through to a department and someone that doesn't know your voice will inadvertently put you through to that person. </p><p></p><p>Another tip - When you call the switchboard - DO NOT EVER - say IS so and so in???? You call - and you SAY::: THIS IS MRS. SLSH I'm returning Ms. So and So's call.....because it isn't lying - you ARE returning a call - the one SHE should have made. And it sounds more like a business contact than a desperate parent - if you can block caller ID - do that too....so they don't say "OH it's HER again - let it ring".</p></blockquote><p></p>
[QUOTE="Star*, post: 129393, member: 4964"] A FEW "LEARNED" phone tactics when dealing with the mental health world that may/help. ALWAYS start your conversation with "good morning" AND "May I HAVE YOUR NAME please?" then after the person gives their name - say "okay Sam, I'm taking some phone notes about our conversation" and they will usually say "Sure no problem" and then when the conversation is near completion say "Do you have a second to go over my notes I want to be sure that I have the time, date and that we are on the same page." THIS will usually let people know that you are really on tip top of your game. As a bonus a lot of times I will also say - after going over the "notes" that I have written about the conversation: 1.) Okay what time today can I expect a call back from you? 2.) Not today? Then by what time tomorrow? (write date and time of C/B) 3.) And whom did you say your boss is? 4.) Will you give me his/her number please - as if I do NOT hear back from you tomorrow/today I will leave a message with you and then I'll be calling your boss. If you get to call the boss - you have VERIFIED phone notes from "Sam" on this day, start this time - end conversation this time, and you discussed him/her getting back to you by THIS day/time - and he/she did not. You are a parent in a desperate situation with a mentally ill child and the added time is neither professional or appreciated. Currently due to my phone notes - EVERYONE in the state is back peddling - as I can pull out my transcripts and say - DO YOU REMEMBER WHEN YOU told me Dude would be receiving THIS type of care and did not - I do - that was Sept. 8th 2007, our conversation started at 10:00 and ended at 10:32. They can say "No I don't" and I can say "Well We did speak at this time on this date I repeated the information of our conversation back to you and said this concludes our call." THAT = they can't argue with - because I do it almost every time I deal with someone regarding Dude. It works good in lots of other places too - Sometimes quirks have their benefits. SLSH - I am so sorry you are NOT getting the calls back - But keep in mind - EVERYONE has a boss - you're just not getting high enough - If there is a way to Google the psychiatric hospital and get a list of the people who actually RUN the place or foundation people - call them. Tell them your situation - 1st they are in it to make money - second - they don't want calls like yours but are most times willing to make a few calls to get rid of you and you and thank you - come out on top. Hugs Star In addition to this - if you are calling a number - 555-1212 as the main number - a lot of times calling 555-1213 will put you through to a department and someone that doesn't know your voice will inadvertently put you through to that person. Another tip - When you call the switchboard - DO NOT EVER - say IS so and so in???? You call - and you SAY::: THIS IS MRS. SLSH I'm returning Ms. So and So's call.....because it isn't lying - you ARE returning a call - the one SHE should have made. And it sounds more like a business contact than a desperate parent - if you can block caller ID - do that too....so they don't say "OH it's HER again - let it ring". [/QUOTE]
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Can I just get a phone call????
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