Forums
New posts
Search forums
What's new
New posts
New profile posts
Latest activity
Internet Search
Members
Current visitors
New profile posts
Search profile posts
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Forums
General Discussions
The Watercooler
Chick father in law - no way.....
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="susiestar" data-source="post: 567411" data-attributes="member: 1233"><p>CJ has an excellent point. This mgr flat out admitted she messed it up and then got in your face over this??? When you backed down, even though you brought in a HUGE order? She still was rude and in my opinion aggressive verbally? This is a HUGE NO NO in customer service. Most restaurants I worked in would immediately fire an employee if a customer complained and was treated that way. I had to do it a few times, and I witnessed it happening in other restaurants. As in, customer talks to manager, manager talks to employee. Employee cops a 'tude, employee is told to turn in uniform (if one is worn) because they do not work there anymore. </p><p></p><p>ALL that the mgr had to do would be to give you a gracious apology and five bucks, retail price, worth of food. for this you would have left happy. You even asked for her to just heat up your food. She refused and was verbally aggressive to you. MAJOR problem. I dont care how tired a manager is. If you cannot be polite to customers, even crazy ones which Star wasn't, then you don't need the job. Period. There is no other way to see this if you have worked in restaurants. I have seen some seriously crazy customers and no way would they have been treated like that. EVER.</p><p></p><p>Considering that most restaurants keep food cost to 27% or less, the food seh refused to give you or heat up would have cost the store maybe a buck twenty five. I guess her job isn't worth even that to her, given her behavior. </p><p></p><p>be sure to total up the entire amt of all the orders so you can tell corporate and the franchise owner how much you will NOT be spending there over the next days/weeks/months. Cause that is going to HURT. Esp in this economy!</p></blockquote><p></p>
[QUOTE="susiestar, post: 567411, member: 1233"] CJ has an excellent point. This mgr flat out admitted she messed it up and then got in your face over this??? When you backed down, even though you brought in a HUGE order? She still was rude and in my opinion aggressive verbally? This is a HUGE NO NO in customer service. Most restaurants I worked in would immediately fire an employee if a customer complained and was treated that way. I had to do it a few times, and I witnessed it happening in other restaurants. As in, customer talks to manager, manager talks to employee. Employee cops a 'tude, employee is told to turn in uniform (if one is worn) because they do not work there anymore. ALL that the mgr had to do would be to give you a gracious apology and five bucks, retail price, worth of food. for this you would have left happy. You even asked for her to just heat up your food. She refused and was verbally aggressive to you. MAJOR problem. I dont care how tired a manager is. If you cannot be polite to customers, even crazy ones which Star wasn't, then you don't need the job. Period. There is no other way to see this if you have worked in restaurants. I have seen some seriously crazy customers and no way would they have been treated like that. EVER. Considering that most restaurants keep food cost to 27% or less, the food seh refused to give you or heat up would have cost the store maybe a buck twenty five. I guess her job isn't worth even that to her, given her behavior. be sure to total up the entire amt of all the orders so you can tell corporate and the franchise owner how much you will NOT be spending there over the next days/weeks/months. Cause that is going to HURT. Esp in this economy! [/QUOTE]
Insert quotes…
Verification
Post reply
Forums
General Discussions
The Watercooler
Chick father in law - no way.....
Top