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Fighting the cellphone company...ugh
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<blockquote data-quote="susiestar" data-source="post: 309777" data-attributes="member: 1233"><p>If you don't get satisfaction from the retention manager, or do not want to bother, go to hoovers business directory online and get the corporate info for TMobile. You don't need any of the info the subscription would show. </p><p></p><p>Just get the CEO/COO names and corporate office phone numbers. Call the TOP. </p><p></p><p>Tell them the Tony guy that you talked to wouldn't give you a call back number or a last name/employee number. Tell them how HORRIBLE and RUDE the people you spoke to were. If someone was nice but couldn't help, tell them that too. (It can help your case to look like someone upset by a rude employee rather than like a difficult person that no one can satisfy. You get a LOT more out of people iwth that approach.)</p><p></p><p>Insist that you want the roaming taken off and want the minutes you have used in speaking to them reimbursed. If you need anything else from them this is the time to ask.</p><p></p><p>Tell them that you have never changed, not even when everyone else changed and got the new phones. You stuck by them, got new phones by renewing contracts but NOT by switching service. </p><p></p><p>Just keep a list of who you speak to, what they say, how they spell their name, what their title is, either a last name or an ID number (some companies won't let them give out last names so they get numbers, other companies are vice versa.).</p><p></p><p>What a stoopid hassle to give customers. YOU have no say in which tower the phone is using. There should be a certain amount of the roaming that you shouldn't have to pay for, esp if you can prove you were only in one area (letter from Jamie kind of thing). ESPECIALLY when this clearly happens often. Not to you, but to others. </p><p></p><p>I am sorry you have to battle over this. Keep track of everyone you speak to about this.</p></blockquote><p></p>
[QUOTE="susiestar, post: 309777, member: 1233"] If you don't get satisfaction from the retention manager, or do not want to bother, go to hoovers business directory online and get the corporate info for TMobile. You don't need any of the info the subscription would show. Just get the CEO/COO names and corporate office phone numbers. Call the TOP. Tell them the Tony guy that you talked to wouldn't give you a call back number or a last name/employee number. Tell them how HORRIBLE and RUDE the people you spoke to were. If someone was nice but couldn't help, tell them that too. (It can help your case to look like someone upset by a rude employee rather than like a difficult person that no one can satisfy. You get a LOT more out of people iwth that approach.) Insist that you want the roaming taken off and want the minutes you have used in speaking to them reimbursed. If you need anything else from them this is the time to ask. Tell them that you have never changed, not even when everyone else changed and got the new phones. You stuck by them, got new phones by renewing contracts but NOT by switching service. Just keep a list of who you speak to, what they say, how they spell their name, what their title is, either a last name or an ID number (some companies won't let them give out last names so they get numbers, other companies are vice versa.). What a stoopid hassle to give customers. YOU have no say in which tower the phone is using. There should be a certain amount of the roaming that you shouldn't have to pay for, esp if you can prove you were only in one area (letter from Jamie kind of thing). ESPECIALLY when this clearly happens often. Not to you, but to others. I am sorry you have to battle over this. Keep track of everyone you speak to about this. [/QUOTE]
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Fighting the cellphone company...ugh
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