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Good Riddance TW
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<blockquote data-quote="AnnieO" data-source="post: 495385" data-attributes="member: 6705"><p>Lisa, I think it's mostly Ohio!!! I had OK service with TW, then agreed on a 2-yr contract that really dropped bills and - horrid service all the sudden, the bills were NOT what was agreed on, we GOT the bills days after they were due (or weeks) and they wouldn't take off late charges even when postmark clearly showed they were mailed AFTER the due date, international call charges when we were not even supposed to have LONG DISTANCE - it was blocked they told me time and time again, but it wasn't, and they refused to give me the numbers we supposedly called without a subpoena (but a call to the BBB and PUCO fixed that), then to find out not only did we not know the numbers the calls were made 1) when we weren't home and 2) NOT FROM OUR HOUSE - they were "bill to" calls made in FL, NJ, AK - yeah. When we had the windstorm in 2008 and all power was out, it messed up the modem and they said we owed them $450 for a new one because we didn't turn it off. Errr - it was off, ALL power was... We turned everything off!!!... As soon as the 2 years was up I switched to AT&T and we have had ONE PROBLEM - ONCE - and they came out on a HOLIDAY and fixed it at NO CHARGE! So we're missing MTV (oh darn)... I love AT&T.</p></blockquote><p></p>
[QUOTE="AnnieO, post: 495385, member: 6705"] Lisa, I think it's mostly Ohio!!! I had OK service with TW, then agreed on a 2-yr contract that really dropped bills and - horrid service all the sudden, the bills were NOT what was agreed on, we GOT the bills days after they were due (or weeks) and they wouldn't take off late charges even when postmark clearly showed they were mailed AFTER the due date, international call charges when we were not even supposed to have LONG DISTANCE - it was blocked they told me time and time again, but it wasn't, and they refused to give me the numbers we supposedly called without a subpoena (but a call to the BBB and PUCO fixed that), then to find out not only did we not know the numbers the calls were made 1) when we weren't home and 2) NOT FROM OUR HOUSE - they were "bill to" calls made in FL, NJ, AK - yeah. When we had the windstorm in 2008 and all power was out, it messed up the modem and they said we owed them $450 for a new one because we didn't turn it off. Errr - it was off, ALL power was... We turned everything off!!!... As soon as the 2 years was up I switched to AT&T and we have had ONE PROBLEM - ONCE - and they came out on a HOLIDAY and fixed it at NO CHARGE! So we're missing MTV (oh darn)... I love AT&T. [/QUOTE]
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