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The Watercooler
I am rather ANGRY (another rant)
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<blockquote data-quote="susiestar" data-source="post: 202392" data-attributes="member: 1233"><p>My dad and Jessie DID tell an employee of the store. They dismissed it, didn't take a report at all. There was an assistant manager in charge and she just said Jess was fine and walked away.</p><p> </p><p>I know (and my Dad does) about making immediate reports. Heck, I used to be a manager at a restaurant and had to MAKE the reports. At other stores usually someone brings out the paperwork and gets the info right then and there - not at this store. I swear they hoped I would just forget it. I understand that it was not an employee (by the way the guy was dressed), but the ladder should not have been left out. And it is store policy not to leave the ladder out - but they did. The assistant manager problem did not want to get itno trouble for leaving the ladder out.</p><p> </p><p>All my anger could have been diffused by a simple apology and asking how she was. Or almost ANY response - It shouldn't take so many calls to the store, to the corporate offices, and email contacts with the corporate offices to get ANY response! I know insurance isn't going to pay us anything - I really don't expect it to. And I won't sue. But I think their process is negligent and I WILL make myself heard!</p><p> </p><p>I am very appreciative of the Saturday call and APOLOGY from the district manager. I just wish they had been more on the ball. Jess is resting today, and if seh is still yelping when anything touches her hip/back then we will see the walk in clinic docs tomorrow. I may drag her in later today, but probably tomorrow.</p></blockquote><p></p>
[QUOTE="susiestar, post: 202392, member: 1233"] My dad and Jessie DID tell an employee of the store. They dismissed it, didn't take a report at all. There was an assistant manager in charge and she just said Jess was fine and walked away. I know (and my Dad does) about making immediate reports. Heck, I used to be a manager at a restaurant and had to MAKE the reports. At other stores usually someone brings out the paperwork and gets the info right then and there - not at this store. I swear they hoped I would just forget it. I understand that it was not an employee (by the way the guy was dressed), but the ladder should not have been left out. And it is store policy not to leave the ladder out - but they did. The assistant manager problem did not want to get itno trouble for leaving the ladder out. All my anger could have been diffused by a simple apology and asking how she was. Or almost ANY response - It shouldn't take so many calls to the store, to the corporate offices, and email contacts with the corporate offices to get ANY response! I know insurance isn't going to pay us anything - I really don't expect it to. And I won't sue. But I think their process is negligent and I WILL make myself heard! I am very appreciative of the Saturday call and APOLOGY from the district manager. I just wish they had been more on the ball. Jess is resting today, and if seh is still yelping when anything touches her hip/back then we will see the walk in clinic docs tomorrow. I may drag her in later today, but probably tomorrow. [/QUOTE]
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I am rather ANGRY (another rant)
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