Wonderful!!! I sometimes wonder what is wrong with about 1/2 of the people at every ins co we have ever dealt with. They seem to be more interested in NOT providing services of any kind than in helping anyone for any reason at any time. Thankfully if you keep pestering the ins co or agency, eventually you get to someone who isn't such a complete jerk/idiot and they give you the actual info that you need and help you.
I hope you are proud of yourself for the exercise program and for persisting until you found people who are going to help your family! Both are HUGE!
