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<blockquote data-quote="InsaneCdn" data-source="post: 431148" data-attributes="member: 11791"><p>Yes, seriously. The trick is... to use the tricks the experts were teaching in Customer Service classes 20+ years ago.</p><p> </p><p>Like... Customer says, "Where are the bananas?" and the employee is NOT supposed to say "We have no bananas", even if its true. So, what do you do? Lie? Well, that doesn't work either, so... you learn to start with Yes. It sounds stupid, But it works, as long as you've thought it through. In this example, a correct answer would be "Yes, maam, the bananas are usually over here, and we have more coming in tomorrow morning". Notice... no "no".</p><p> </p><p>At home. 11:30 a.m.... kid says "Mom, can I have a cookie?" If you dare to say No, its war! So... try... "Yes, certainly, you may have a cookie as part of your lunch."</p><p> </p><p>I know. It really sounds corny. Kids aren't that stupid, so it shouldn't work. Really. But it does - at least for kids where the word "no" is an automatic trigger. At least some of the time. And I haven't found a down-side to it yet... so even when it doesn't "work", I figure that whatever happened next would have been as bad or worse if I'd said "no" - so it still helped!</p></blockquote><p></p>
[QUOTE="InsaneCdn, post: 431148, member: 11791"] Yes, seriously. The trick is... to use the tricks the experts were teaching in Customer Service classes 20+ years ago. Like... Customer says, "Where are the bananas?" and the employee is NOT supposed to say "We have no bananas", even if its true. So, what do you do? Lie? Well, that doesn't work either, so... you learn to start with Yes. It sounds stupid, But it works, as long as you've thought it through. In this example, a correct answer would be "Yes, maam, the bananas are usually over here, and we have more coming in tomorrow morning". Notice... no "no". At home. 11:30 a.m.... kid says "Mom, can I have a cookie?" If you dare to say No, its war! So... try... "Yes, certainly, you may have a cookie as part of your lunch." I know. It really sounds corny. Kids aren't that stupid, so it shouldn't work. Really. But it does - at least for kids where the word "no" is an automatic trigger. At least some of the time. And I haven't found a down-side to it yet... so even when it doesn't "work", I figure that whatever happened next would have been as bad or worse if I'd said "no" - so it still helped! [/QUOTE]
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