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Is this menopause or
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<blockquote data-quote="trinityroyal" data-source="post: 145313" data-attributes="member: 3907"><p>Pamela and Susie are right.</p><p></p><p>Standards of behaviour are slipping everywhere and if we just sit back and take it we are complicit in letting it happen.</p><p></p><p>As was mentioned on the thread about shock-jocks spewing venom on the radio, in some cases the best motivator is a financial one. If the managers and owners of the businesses realize that they are losing business over bad service from their employees, then they will change it.</p><p></p><p>Canadian Tire, a big hardware-and-housewares chain here, used to have terrible service and surly staff. Until Wal-Mart and Home Depot started opening stores in Canada. Then they realized that they had to improve their game or lose all their customers to the big boys across the street. Zellers--our Target equivalent--still hasn't learned this, and their stores are a ghost town these days.</p><p></p><p>If enough customers get upset AND tell the company about it, they will improve. Or...they'll go out of business.</p></blockquote><p></p>
[QUOTE="trinityroyal, post: 145313, member: 3907"] Pamela and Susie are right. Standards of behaviour are slipping everywhere and if we just sit back and take it we are complicit in letting it happen. As was mentioned on the thread about shock-jocks spewing venom on the radio, in some cases the best motivator is a financial one. If the managers and owners of the businesses realize that they are losing business over bad service from their employees, then they will change it. Canadian Tire, a big hardware-and-housewares chain here, used to have terrible service and surly staff. Until Wal-Mart and Home Depot started opening stores in Canada. Then they realized that they had to improve their game or lose all their customers to the big boys across the street. Zellers--our Target equivalent--still hasn't learned this, and their stores are a ghost town these days. If enough customers get upset AND tell the company about it, they will improve. Or...they'll go out of business. [/QUOTE]
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