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It's 4:20am. Is your difficult child asleep?
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<blockquote data-quote="Marguerite" data-source="post: 336350" data-attributes="member: 1991"><p>Let SpEd director know how many times you have called and not been called back. Use the angle of, "The staff are obviously so overloaded they just don't get time to even return urgent calls. Can you please put on more staff?"</p><p></p><p>You sound like you're doing what I do - keeping minutes on when you call and who you call. I keep a log on the computer (a text file, for me) where I also will minute the content of the call. If someone says something that I can write down verbatim, I put it in quote marks. It sometimes helps to be able to say to them, "On x date, you said to me exactly this," and read it back to them word for word. Scares the whatever out of them.</p><p></p><p>It also helps to include in your message, "I have rung you x times over the past few weeks. I have now run out of time. I am now beginning to call up the chain. I will keep calling the next person up the line of command until I get to talk to a person who can help me. The sooner you call me back, the further I will have to go up the line."</p><p></p><p>Then do it. Leave the same message each time, modifying it to "I have called the following people x times in the past however long and not received a response. I urgently need help in tis today... and continue with the "up the chain" message.</p><p></p><p>Don't do this too often or it loses effectiveness. But when a situation becomes urgent, then it is the time. But once you start this, you have to follow through and be prepared to handle the fallout. Stay strong.</p><p></p><p>Marg</p></blockquote><p></p>
[QUOTE="Marguerite, post: 336350, member: 1991"] Let SpEd director know how many times you have called and not been called back. Use the angle of, "The staff are obviously so overloaded they just don't get time to even return urgent calls. Can you please put on more staff?" You sound like you're doing what I do - keeping minutes on when you call and who you call. I keep a log on the computer (a text file, for me) where I also will minute the content of the call. If someone says something that I can write down verbatim, I put it in quote marks. It sometimes helps to be able to say to them, "On x date, you said to me exactly this," and read it back to them word for word. Scares the whatever out of them. It also helps to include in your message, "I have rung you x times over the past few weeks. I have now run out of time. I am now beginning to call up the chain. I will keep calling the next person up the line of command until I get to talk to a person who can help me. The sooner you call me back, the further I will have to go up the line." Then do it. Leave the same message each time, modifying it to "I have called the following people x times in the past however long and not received a response. I urgently need help in tis today... and continue with the "up the chain" message. Don't do this too often or it loses effectiveness. But when a situation becomes urgent, then it is the time. But once you start this, you have to follow through and be prepared to handle the fallout. Stay strong. Marg [/QUOTE]
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It's 4:20am. Is your difficult child asleep?
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