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Mail order pharmacy MORONS
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<blockquote data-quote="susiestar" data-source="post: 362354" data-attributes="member: 1233"><p>Oh, been there done that!! Sorry they are such idjits. What I find scary is that when our calls were answered in Calcutta we rarely got this level of stupid. They brought the call center back to the US and idiots now run the system. One of Jess's docs will only send e prescriptions (his computer sends them to the pharmacy's computer with-no paperwork). I used to have a credit card on file. Until they messed up the order and charged us WAY more than the non-insurance cost of some medications. What was sent wasn't what was on the bottle OR on the prescription. One bottle had two different people's names - none of them hers!!</p><p></p><p>They have 5 rx's for medications for Jess that they refuse to fill. I don't owe money to them. They are not expired. They show up in the computer but NO ONE can figure out how to dispense the medications and send them. They keep telling me that the computer won't LET them. " It should, but it won't. It just won't let us. Can you get your doctor to give you another pascrintion sows maybe the computer will let us send out that pascrintion?"</p><p></p><p>Yes, she SAID "pascrintion" instead of prescription. She whined at me about how hard "all this computer programming is to do". This was the second level supervisor!!! I taped one call because the doctor insisted he wouldn't redo the rx because the pharmacy had it and would send it. I just needed to call them again. With the recording of the "pascrintion" person, he made a note to give us written rx's.</p><p></p><p>I still have to send our written rx's by priority mail, signature required. Otherwise I can send them a prescription five or six times before they will fill it. It is nuts. I often have to tell them WHO signed for the package. One supervisor said that the person who signed would be fired because they are not "allowed to acknowledge receipt of prescriptions or other items sent by patients".</p><p></p><p>I TOTALLY feel your pain. TOTALLY.</p><p></p><p>but hey, sometimes you get really odd responses that will entertain your friends if you pay any attention to these idjits.</p></blockquote><p></p>
[QUOTE="susiestar, post: 362354, member: 1233"] Oh, been there done that!! Sorry they are such idjits. What I find scary is that when our calls were answered in Calcutta we rarely got this level of stupid. They brought the call center back to the US and idiots now run the system. One of Jess's docs will only send e prescriptions (his computer sends them to the pharmacy's computer with-no paperwork). I used to have a credit card on file. Until they messed up the order and charged us WAY more than the non-insurance cost of some medications. What was sent wasn't what was on the bottle OR on the prescription. One bottle had two different people's names - none of them hers!! They have 5 rx's for medications for Jess that they refuse to fill. I don't owe money to them. They are not expired. They show up in the computer but NO ONE can figure out how to dispense the medications and send them. They keep telling me that the computer won't LET them. " It should, but it won't. It just won't let us. Can you get your doctor to give you another pascrintion sows maybe the computer will let us send out that pascrintion?" Yes, she SAID "pascrintion" instead of prescription. She whined at me about how hard "all this computer programming is to do". This was the second level supervisor!!! I taped one call because the doctor insisted he wouldn't redo the rx because the pharmacy had it and would send it. I just needed to call them again. With the recording of the "pascrintion" person, he made a note to give us written rx's. I still have to send our written rx's by priority mail, signature required. Otherwise I can send them a prescription five or six times before they will fill it. It is nuts. I often have to tell them WHO signed for the package. One supervisor said that the person who signed would be fired because they are not "allowed to acknowledge receipt of prescriptions or other items sent by patients". I TOTALLY feel your pain. TOTALLY. but hey, sometimes you get really odd responses that will entertain your friends if you pay any attention to these idjits. [/QUOTE]
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