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Mail order pharmacy MORONS
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<blockquote data-quote="slsh" data-source="post: 362362" data-attributes="member: 8"><p>Don't even get me started, gcv. Boo's on triple therapy for seizures and missing a dose is simply not an option. Our morons once sent out an order, which ended up in a dead mail bin of a delivery company (our address was correct on the order). Delivery company then for some reason returned the medications to the morons, who promptly *destroyed* them. Over $6 grand worth of medications. Not a call, not an email, nada. It took me 3 days of talking to the morons to finally figure out the whole timeline of what happened - my first phone call, I was told to call delivery company to find the medications when actually the morons had already destroyed them! OMG, I thought I was going to stroke out. Then the morons had the nerve to tell me I had to get a new rx since the ones they destroyed were my last refill. And then they billed me my copay for the destroyed medications.</p><p></p><p>We get 100 mg tablets of Topamax because we've been giving him 2 Topamax pills for over 10 years - and in their infinite wisdom, they unilaterally decided we *had* to get the 200 mg tabs. I told them I was too dumb and old to make that change and if they couldn't fill the rxs as written, let me know and I'd discuss it with- husband's Human Resources dept. We got our 100 mg tabs.</p><p></p><p>I know the day is soon coming when they are going to insist on switching him to generics, which is a really bad idea when you're talking seizures, especially since it took us years to get him relatively seizure free. It aggravates me no end that clerks who have zero knowledge about the patients' needs are making, literally, life and death decisions. It's like your pharmacist/clerk/moron saying that difficult child is taking more than recommended - didn't you just want to reach through the phone, slap her upside the head, and ask her who she thought wrote the rx in the first place????? </p><p></p><p>With thank you? It was a humongous nightmare, especially when he was unstable. The psychiatrist would change rxs at least monthly, and I'd end up with- a 3-month supply of medications that he'd take for at most a month before the next change. But the morons simply could not grasp the fact that it is not cost effective in the slightest to send out a 3-month supply of medications for an unstable patient. I finally called Human Resources at husband's company and got a nursing home waiver, allowing us to buy a 1-month supply at a brick and mortar pharmacy indefinitely.</p><p></p><p>This whole mail order thing is such a total pain in the posterior. And it *really* bothers me that they send out prescription medications in the mail and don't require signatures upon receipt. You have to sign for rxs in brick and mortar pharmacies - why don't you have to sign for mail order??</p></blockquote><p></p>
[QUOTE="slsh, post: 362362, member: 8"] Don't even get me started, gcv. Boo's on triple therapy for seizures and missing a dose is simply not an option. Our morons once sent out an order, which ended up in a dead mail bin of a delivery company (our address was correct on the order). Delivery company then for some reason returned the medications to the morons, who promptly *destroyed* them. Over $6 grand worth of medications. Not a call, not an email, nada. It took me 3 days of talking to the morons to finally figure out the whole timeline of what happened - my first phone call, I was told to call delivery company to find the medications when actually the morons had already destroyed them! OMG, I thought I was going to stroke out. Then the morons had the nerve to tell me I had to get a new rx since the ones they destroyed were my last refill. And then they billed me my copay for the destroyed medications. We get 100 mg tablets of Topamax because we've been giving him 2 Topamax pills for over 10 years - and in their infinite wisdom, they unilaterally decided we *had* to get the 200 mg tabs. I told them I was too dumb and old to make that change and if they couldn't fill the rxs as written, let me know and I'd discuss it with- husband's Human Resources dept. We got our 100 mg tabs. I know the day is soon coming when they are going to insist on switching him to generics, which is a really bad idea when you're talking seizures, especially since it took us years to get him relatively seizure free. It aggravates me no end that clerks who have zero knowledge about the patients' needs are making, literally, life and death decisions. It's like your pharmacist/clerk/moron saying that difficult child is taking more than recommended - didn't you just want to reach through the phone, slap her upside the head, and ask her who she thought wrote the rx in the first place????? With thank you? It was a humongous nightmare, especially when he was unstable. The psychiatrist would change rxs at least monthly, and I'd end up with- a 3-month supply of medications that he'd take for at most a month before the next change. But the morons simply could not grasp the fact that it is not cost effective in the slightest to send out a 3-month supply of medications for an unstable patient. I finally called Human Resources at husband's company and got a nursing home waiver, allowing us to buy a 1-month supply at a brick and mortar pharmacy indefinitely. This whole mail order thing is such a total pain in the posterior. And it *really* bothers me that they send out prescription medications in the mail and don't require signatures upon receipt. You have to sign for rxs in brick and mortar pharmacies - why don't you have to sign for mail order?? [/QUOTE]
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