I like the way you equate Windows to a difficult child!
We're Mac people, although we've all had some experience with PCs. difficult child 3 can troubleshoot in both. I used PCs at a publication where I used to work - they had several computer techs permanently on staff. Our computer used to crash at least once every shift. And I only worked a three hour shift! I had to keep my mouth shut about Mac, my boss began to get very niggly, even when all I was doing was comparing which key stroke command to use on her box compared to mine at home. It got so she would yell at me for even smiling in what she said was a smug manner, just because we'd had yet another virus crash the work system. And I wasn't smiling at all - I HATED having to use my notepad instead of the computer!
Marg