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<blockquote data-quote="DammitJanet" data-source="post: 199508" data-attributes="member: 1514"><p>You know what else you can do even if they dont give surveys? Call corporate. </p><p></p><p>I have done this several times for both good and bad service.</p><p></p><p>We have a Shoneys restaurant here that I used to eat at quite a bit. I liked this place because I could take a book in, get a sandwich and sit and read. Well one evening I went in after the dinner rush and I was maybe one of only 5 people in the whole place. The staff outnumbered the customers. It took them 5 minutes to even greet me. Then they sat me down and took another 10 minutes to even come take my order. Ok...not a huge deal. I had my book. Then it was another 10 minutes before my drink came. I was getting annoyed. I could see the staff sitting about 5 booths up from me smoking since I was in the smoking section. They still had only taken my drink order. By the time my drink came and she took my sandwich order I had been in this place a good 25 minutes! It took them forever to get my sandwich to me and they completely forgot my dessert. </p><p></p><p>I called Corporate on them the next day. I had read the name tag of the person who checked me out and gave them that name. I also had the time so they knew who was manager on duty. To say they werent happy was an understatement. I got a coupon in the mail for a complimentary dinner for two. </p><p></p><p>I have also called to tell corporate about how nice the people are at my local McDonalds and what a good job they have done. Now unfortunately I think I am gonna have to call and change that opinion. They seem to be slacking off.</p></blockquote><p></p>
[QUOTE="DammitJanet, post: 199508, member: 1514"] You know what else you can do even if they dont give surveys? Call corporate. I have done this several times for both good and bad service. We have a Shoneys restaurant here that I used to eat at quite a bit. I liked this place because I could take a book in, get a sandwich and sit and read. Well one evening I went in after the dinner rush and I was maybe one of only 5 people in the whole place. The staff outnumbered the customers. It took them 5 minutes to even greet me. Then they sat me down and took another 10 minutes to even come take my order. Ok...not a huge deal. I had my book. Then it was another 10 minutes before my drink came. I was getting annoyed. I could see the staff sitting about 5 booths up from me smoking since I was in the smoking section. They still had only taken my drink order. By the time my drink came and she took my sandwich order I had been in this place a good 25 minutes! It took them forever to get my sandwich to me and they completely forgot my dessert. I called Corporate on them the next day. I had read the name tag of the person who checked me out and gave them that name. I also had the time so they knew who was manager on duty. To say they werent happy was an understatement. I got a coupon in the mail for a complimentary dinner for two. I have also called to tell corporate about how nice the people are at my local McDonalds and what a good job they have done. Now unfortunately I think I am gonna have to call and change that opinion. They seem to be slacking off. [/QUOTE]
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