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So ludicrous - it is almost funny
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<blockquote data-quote="donna723" data-source="post: 452299" data-attributes="member: 1883"><p>My internet is through the phone company and it still has all kinds of problems. Every time it storms my internet goes in and out for the next day or so. I have a modem and when the first one I had faded out and died, it took them FIVE DAYS to "overnight" me another modem! I was without my internet for five whole days! Thought I was gonna die!!! Couldn't access my bank records, couldn't pay the bills that I had due because I couldn't access my email. And they had charged me $14 extra to have it "overnighted"! The phone company said they couldn't credit the $14, I would have to get it refunded from UPS since it was their fault! UPS, of course, laughed hysterically, and told me, between snickers, that they didn't do that!</p><p></p><p>I've had the Directv people try to get me to do some do-it-yourself manuvers too but they've never asked me to climb up on my roof! The most frustrating thing that happened was when one of the dogs stepped on the remote and suddenly there was nothing but static! And I had no idea what buttons she had stepped on so I could un-do whatever she did! I spent an hour and a half on the phone with a service person trying all different things before I finally got the TV reception back! I had one dish on the roof but when I got a new TV I had to have a different dish installed to get the HD programming. This one is bigger and heavier and they put it on a pole next to the house. And I remember the installer telling me then that there was virtually nothing that the customer could do to the dish itself. Anything it needed would have to be done by one of their technicians. I would assume that it would be the same way with the dish for satellite internet. I can't believe they have the nerve to tell you that you have to do this yourself! What if you were 90 years old or in a wheel chair or an invalid!</p></blockquote><p></p>
[QUOTE="donna723, post: 452299, member: 1883"] My internet is through the phone company and it still has all kinds of problems. Every time it storms my internet goes in and out for the next day or so. I have a modem and when the first one I had faded out and died, it took them FIVE DAYS to "overnight" me another modem! I was without my internet for five whole days! Thought I was gonna die!!! Couldn't access my bank records, couldn't pay the bills that I had due because I couldn't access my email. And they had charged me $14 extra to have it "overnighted"! The phone company said they couldn't credit the $14, I would have to get it refunded from UPS since it was their fault! UPS, of course, laughed hysterically, and told me, between snickers, that they didn't do that! I've had the Directv people try to get me to do some do-it-yourself manuvers too but they've never asked me to climb up on my roof! The most frustrating thing that happened was when one of the dogs stepped on the remote and suddenly there was nothing but static! And I had no idea what buttons she had stepped on so I could un-do whatever she did! I spent an hour and a half on the phone with a service person trying all different things before I finally got the TV reception back! I had one dish on the roof but when I got a new TV I had to have a different dish installed to get the HD programming. This one is bigger and heavier and they put it on a pole next to the house. And I remember the installer telling me then that there was virtually nothing that the customer could do to the dish itself. Anything it needed would have to be done by one of their technicians. I would assume that it would be the same way with the dish for satellite internet. I can't believe they have the nerve to tell you that you have to do this yourself! What if you were 90 years old or in a wheel chair or an invalid! [/QUOTE]
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So ludicrous - it is almost funny
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