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The Watercooler
The Optician Took My Back-up Glasses
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<blockquote data-quote="susiestar" data-source="post: 371623" data-attributes="member: 1233"><p>Who OWNS the business? Write a letter of complaint, explain that you want the lenses back, and a written apology for this witch's rudeness because you are a long time customer who has spent many dollars with them for yourself, your children, etc... and be SURE to let them know that if they do not make this RIGHT (including providing you with a backup pair of glasses for the ones they threw away) that you will tell EVERYONE you know exactly how terrible their service and professionalism have become. Of course you will take your business elsewhere also.</p><p> </p><p>Do NOT give it to the office person. Make SURE that the OWNER, the optometrist, gets this letter. That they KNOW how angry you are at being treated like a thief (use that word because THAT is what the woman said when she said she will hold the lenses as ransom until you return the others). NO professional optometrist behaves this way with a long term client. For one thing, optometrists usually charge FAR FAR more than other glasses providers. There are times it is worth the money, of course, but there are times it is NOT. In this economy more and more people are turning to internet glasses providers, and competition is fierce. </p><p> </p><p>The owner of this business cannot afford to treat you this way, or to allow his staff to. It is far cheaper to him to give you a pair of backup glasses free than to get all of the bad word of mouth advertising that you can provide for him if he doesn't make you 1000% happy. </p><p> </p><p> </p><p> </p><p>And if you take the german shephard with you be sure he bites the rude witch a couple of times. Just for me!</p></blockquote><p></p>
[QUOTE="susiestar, post: 371623, member: 1233"] Who OWNS the business? Write a letter of complaint, explain that you want the lenses back, and a written apology for this witch's rudeness because you are a long time customer who has spent many dollars with them for yourself, your children, etc... and be SURE to let them know that if they do not make this RIGHT (including providing you with a backup pair of glasses for the ones they threw away) that you will tell EVERYONE you know exactly how terrible their service and professionalism have become. Of course you will take your business elsewhere also. Do NOT give it to the office person. Make SURE that the OWNER, the optometrist, gets this letter. That they KNOW how angry you are at being treated like a thief (use that word because THAT is what the woman said when she said she will hold the lenses as ransom until you return the others). NO professional optometrist behaves this way with a long term client. For one thing, optometrists usually charge FAR FAR more than other glasses providers. There are times it is worth the money, of course, but there are times it is NOT. In this economy more and more people are turning to internet glasses providers, and competition is fierce. The owner of this business cannot afford to treat you this way, or to allow his staff to. It is far cheaper to him to give you a pair of backup glasses free than to get all of the bad word of mouth advertising that you can provide for him if he doesn't make you 1000% happy. And if you take the german shephard with you be sure he bites the rude witch a couple of times. Just for me! [/QUOTE]
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The Optician Took My Back-up Glasses
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