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The Optician Took My Back-up Glasses
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<blockquote data-quote="emotionallybankrupt" data-source="post: 371751" data-attributes="member: 8226"><p>Mission accomplished. I paid the ransom on my back-up glasses, explained the WHOLE story to the manager, and watched his face get more and more red the longer I talked. I talked a LONG time, too--in the same public space where I was publicly scolded yesterday. I made clear that all personnel had been very pleasant to work with and was able to give very specific compliments regarding each person...until I got to the witch. So he has got to know that I'm not just the "impossible to please" customer. I explained that I have a big problem with the POLICY of tossing lenses so quickly, before a customer has a chance to know if the new ones are okay, but as far as the PEOPLE are concerned, they have all been extremely nice.</p><p> </p><p>He assured me that he would handle the situation "appropriately," and I really believe he meant it, because his face reflected genuine anger. I told him I had a complaint letter ready and was just needing the name of the individual to address, and he said that if I went higher up, it would simply come right back to him to handle, and I suspect that since this is a "chain" dispensary he is telling the truth. He said all the personnel there report directly to him. The "witch" is the "retail manager," and so I guess she thought she had ultimate authority. I think she'll find out otherwise when she comes back to work. Today must have been her day off.</p><p> </p><p>I really think I could have gotten most anything I wanted today. They offered me ALL the lenses that had been made for me, but I told them to just keep the ones I had returned today, because the whole point was that I can't see through them. They offered free replacement nose pieces for ALL the glasses, including easy child's and my Mom's glasses as well. And she has not even made a purchase there! Yes, of course we took advantage of the offer.</p><p> </p><p>The official story, by the way, is still that old lenses are promptly thrown away. It's simply "company policy" not to allow exchanged lenses to remain with the customer. The "get credit for them" story appears to be the lie. That's no surprise, since only the "witch" told that one.</p><p> </p><p>No, I didn't take my dogs with me. I dropped them off at the groomer before I went to the store. Where I NEEDED them, though, was in the mall parking lot where the store is located. I've never had an incident before, where a driver was ready to kick my, um, DONKEY, over a parking spot I supposedly took away from her. PLEEEZE! This must be my week for conflict. I'm not going ANYWHERE tomorrow! I'm going to stay home and enjoy READING through my new glasses!</p></blockquote><p></p>
[QUOTE="emotionallybankrupt, post: 371751, member: 8226"] Mission accomplished. I paid the ransom on my back-up glasses, explained the WHOLE story to the manager, and watched his face get more and more red the longer I talked. I talked a LONG time, too--in the same public space where I was publicly scolded yesterday. I made clear that all personnel had been very pleasant to work with and was able to give very specific compliments regarding each person...until I got to the witch. So he has got to know that I'm not just the "impossible to please" customer. I explained that I have a big problem with the POLICY of tossing lenses so quickly, before a customer has a chance to know if the new ones are okay, but as far as the PEOPLE are concerned, they have all been extremely nice. He assured me that he would handle the situation "appropriately," and I really believe he meant it, because his face reflected genuine anger. I told him I had a complaint letter ready and was just needing the name of the individual to address, and he said that if I went higher up, it would simply come right back to him to handle, and I suspect that since this is a "chain" dispensary he is telling the truth. He said all the personnel there report directly to him. The "witch" is the "retail manager," and so I guess she thought she had ultimate authority. I think she'll find out otherwise when she comes back to work. Today must have been her day off. I really think I could have gotten most anything I wanted today. They offered me ALL the lenses that had been made for me, but I told them to just keep the ones I had returned today, because the whole point was that I can't see through them. They offered free replacement nose pieces for ALL the glasses, including easy child's and my Mom's glasses as well. And she has not even made a purchase there! Yes, of course we took advantage of the offer. The official story, by the way, is still that old lenses are promptly thrown away. It's simply "company policy" not to allow exchanged lenses to remain with the customer. The "get credit for them" story appears to be the lie. That's no surprise, since only the "witch" told that one. No, I didn't take my dogs with me. I dropped them off at the groomer before I went to the store. Where I NEEDED them, though, was in the mall parking lot where the store is located. I've never had an incident before, where a driver was ready to kick my, um, DONKEY, over a parking spot I supposedly took away from her. PLEEEZE! This must be my week for conflict. I'm not going ANYWHERE tomorrow! I'm going to stay home and enjoy READING through my new glasses! [/QUOTE]
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