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The Optician Took My Back-up Glasses
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<blockquote data-quote="emotionallybankrupt" data-source="post: 371804" data-attributes="member: 8226"><p>Rationale? It involves money but doesn't make much sense to me.</p><p> </p><p>They distinguish between REPLACED lenses and EXCHANGED lenses. An exchange is at their expense, and their position is that I have no right to keep the old lenses. If I BUY new lenses, though, I can PURCHASE as many sets as I want to. They'll assume I just don't want the old ones unless I ask though. Therefore, what's theirs is theirs and what's mine quickly becomes theirs too. In the garbage.</p><p> </p><p>From a money angle, I do see the difference, but I don't see how a customer would be getting any benefit from stockpiling lenses, making the company re-do for no good reason. Definitely the company gets no financial benefit from lenses thrown away. So, from my standpoint it's a lose/lose. Yes, they should routinely keep lenses for a while, or else--even better--offer them to the customer. What a great way to keep the place tidy as well as build that customer service relationship! They wouldn't even have to worry about losing/damaging/storing old lenses if they just offered them to the customer, because they would be passing that responsibility to the customer. Seems to me that would save them a lot of trouble without costing them a dime.</p><p> </p><p>Absolutely right, Marg. Accidents are unpredictlble and as unique as the people. It's really important for someone dependent on glasses to be prepared. I used to be. In recent years, though, my prescription has changed a lot, and between that and trying to wait for insurance benefits to catch up so I could buy a new set for less, I got caught in the crunch.</p><p> </p><p>Yes, I am going to get a brand new set as soon as I can, and not necessarily from the same store. It's time to shop around. I did some research on my insurance benefits. The eye policy is relatively new, and I learned something helpful. For this policy, I do NOT have to wait a calendar year for benefits to be available. The new year's benefits are available beginning Jan. 1. So what I think I need to do is wait until after the first of the year, go somewhere new, get the eye exam (will be interesting to see if the prescription agrees), and then get new glasses. Then I'll have a "real" back-up as well as a damaged, dog chewed back-up. I won't be in this bind again.</p><p> </p><p>As for store #1, though? I don't think they'll dare toss any more lenses of mine--ever. If I go back, that is.</p></blockquote><p></p>
[QUOTE="emotionallybankrupt, post: 371804, member: 8226"] Rationale? It involves money but doesn't make much sense to me. They distinguish between REPLACED lenses and EXCHANGED lenses. An exchange is at their expense, and their position is that I have no right to keep the old lenses. If I BUY new lenses, though, I can PURCHASE as many sets as I want to. They'll assume I just don't want the old ones unless I ask though. Therefore, what's theirs is theirs and what's mine quickly becomes theirs too. In the garbage. From a money angle, I do see the difference, but I don't see how a customer would be getting any benefit from stockpiling lenses, making the company re-do for no good reason. Definitely the company gets no financial benefit from lenses thrown away. So, from my standpoint it's a lose/lose. Yes, they should routinely keep lenses for a while, or else--even better--offer them to the customer. What a great way to keep the place tidy as well as build that customer service relationship! They wouldn't even have to worry about losing/damaging/storing old lenses if they just offered them to the customer, because they would be passing that responsibility to the customer. Seems to me that would save them a lot of trouble without costing them a dime. Absolutely right, Marg. Accidents are unpredictlble and as unique as the people. It's really important for someone dependent on glasses to be prepared. I used to be. In recent years, though, my prescription has changed a lot, and between that and trying to wait for insurance benefits to catch up so I could buy a new set for less, I got caught in the crunch. Yes, I am going to get a brand new set as soon as I can, and not necessarily from the same store. It's time to shop around. I did some research on my insurance benefits. The eye policy is relatively new, and I learned something helpful. For this policy, I do NOT have to wait a calendar year for benefits to be available. The new year's benefits are available beginning Jan. 1. So what I think I need to do is wait until after the first of the year, go somewhere new, get the eye exam (will be interesting to see if the prescription agrees), and then get new glasses. Then I'll have a "real" back-up as well as a damaged, dog chewed back-up. I won't be in this bind again. As for store #1, though? I don't think they'll dare toss any more lenses of mine--ever. If I go back, that is. [/QUOTE]
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