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<blockquote data-quote="witzend" data-source="post: 302486" data-attributes="member: 99"><p>When I nearly died in Mexico, my insurance at home was supposed to repay me. In Mexico the Doctor bills entirely seperately from the hospital. I made the mistake of sending both bills to the special "international claims" on the same claim form in the same envelope. They scanned it all, and paid the hospital bill - $800. For eight months I called. For eight months they could look up the scan and see that the doctor bill - $650 - needed to be paid. For eight months they told me that only the super special fix-it department could fix it, but that department didn't have a phone number, and they could only be reached by <em>them</em> by e-mail. For eight months they said that there was no super special fix-it form, that they would send an e-mail to a supervisor and follow up. For eight months they told me to re-submit the bills with a letter of explanation that they needed to pay the doctor bills. For eight months I did, and for eight months I got notices that "This claim has already been paid". The ninth month, I sent only the doctor bill as a new claim. They paid it.</p><p></p><p>How can an entire department not have a phone number? How can the only e-mail they are able to receive be from one other department and only be one form that can only be filled out one way? How can they have no procedure that allows for an oversight or a mistake? How can they be earning 400&#37; more than they were 4 years ago? I think I know...</p></blockquote><p></p>
[QUOTE="witzend, post: 302486, member: 99"] When I nearly died in Mexico, my insurance at home was supposed to repay me. In Mexico the Doctor bills entirely seperately from the hospital. I made the mistake of sending both bills to the special "international claims" on the same claim form in the same envelope. They scanned it all, and paid the hospital bill - $800. For eight months I called. For eight months they could look up the scan and see that the doctor bill - $650 - needed to be paid. For eight months they told me that only the super special fix-it department could fix it, but that department didn't have a phone number, and they could only be reached by [I]them[/I] by e-mail. For eight months they said that there was no super special fix-it form, that they would send an e-mail to a supervisor and follow up. For eight months they told me to re-submit the bills with a letter of explanation that they needed to pay the doctor bills. For eight months I did, and for eight months I got notices that "This claim has already been paid". The ninth month, I sent only the doctor bill as a new claim. They paid it. How can an entire department not have a phone number? How can the only e-mail they are able to receive be from one other department and only be one form that can only be filled out one way? How can they have no procedure that allows for an oversight or a mistake? How can they be earning 400% more than they were 4 years ago? I think I know... [/QUOTE]
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