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<blockquote data-quote="Andy" data-source="post: 153264" data-attributes="member: 5096"><p>This is sooo great. I can spend up to 1 1/2 hour helping a patient find their Mediare Part D info. I can not call for them - you can only ask for your own info. So, I start the never ending process of dialing and pressing numbers then hand the phone over when the personal questions start. This takes two phone calls - One to Medicare to find out who the provider is and get the phone number - One to the provider to get billing information.</p><p> </p><p>I am also finding that BC/BS is not working for the vocal prompts. "NAJPL" "I think you said "NLGJR" "GO BACK"</p><p> </p><p>Another Customer Service item out the window. Why do they think that a 1/2 hr call to a machine is so much more helpful than a 5 minute conversation with a live person? Only helpful to them.</p></blockquote><p></p>
[QUOTE="Andy, post: 153264, member: 5096"] This is sooo great. I can spend up to 1 1/2 hour helping a patient find their Mediare Part D info. I can not call for them - you can only ask for your own info. So, I start the never ending process of dialing and pressing numbers then hand the phone over when the personal questions start. This takes two phone calls - One to Medicare to find out who the provider is and get the phone number - One to the provider to get billing information. I am also finding that BC/BS is not working for the vocal prompts. "NAJPL" "I think you said "NLGJR" "GO BACK" Another Customer Service item out the window. Why do they think that a 1/2 hr call to a machine is so much more helpful than a 5 minute conversation with a live person? Only helpful to them. [/QUOTE]
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